We are looking for a motivated person to come be apart of a growing shop! We are looking for an honest service adviser with a good work ethic, customer service skills, and automotive/parts knowledge. Must be able to work independently, as well as in a team setting.

Responsibilities for Service Advisor

Greet customers and offer excellent customer service from intake to release of their vehicles
Determine and diagnose car issues based on customer description and vehicle condition
Translate customer-reported problems to actionable work orders for technicians to complete
Order necessary parts from suppliers and double-check that they are delivered to technicians
Invoice and collect payment from customers for services rendered
Handle and resolve customer complaints regarding services
Maintain customer records and enter data into computer databases

Qualifications for Service Advisor

Working knowledge and experience of automotive products, repairs and parts
Strong communication skills and the ability to translate customer needs to workable technician orders
Basic knowledge of computer programs including word processing and database tools
Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
Exceptional customer service skills based on experience
Basic mathematics skills to prepare and process bills and customer payment
Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

401(k)
401(k) matching
Employee discount
Health insurance
Paid time off

License/Certification:

Driver's License (Preferred)

Work Location: In person

RELIANCE AUTOMOTIVE

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Service Advisor