About Us:
We are an independent, family-owned collision repair shop committed to quality repairs and exceptional customer service. Our team values honesty, integrity, and attention to detail. We’re looking for someone who shares these values and wants to be part of a close-knit team.

Position Summary:
The CSR/Estimator will be the first point of contact for customers and will manage the repair process from start to finish. This includes writing accurate estimates, coordinating with insurance companies, and ensuring customers receive clear communication throughout their repair experience.

Responsibilities:

Greet customers and provide excellent service
Prepare accurate estimates using industry-standard software
Communicate with insurance adjusters and customers regarding supplements and approvals
Follow shop SOPs for documentation and authorization
Coordinate scheduling and keep customers informed on repair status
Orders parts and verify quality when needed

Qualifications:

Previous experience in auto body estimating or customer service preferred
Knowledge of CCC One or similar estimating software a plus
Strong communication and organizational skills
Ability to work in a fast-paced environment
Detail-oriented and committed to accuracy

What We Offer:

Competitive pay based on experience
Family-oriented work environment
Paid time off and holidays
Opportunities for growth and training

Pay: From $60,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance

Experience:

Collision Estimating: 2 years (Required)

Work Location: In person

River City Auto Body

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