ABOUT THE ROLE

RJM Pest Services is seeking a hands-on Service Manager to lead our field service operations. This role is ideal for an experienced pest management professional who excels at troubleshooting, remediation, and customer problem-solving, and who is ready to take the next step into broader leadership.

This is a field-based leadership role. You will work directly with technicians, support complex service calls, resolve escalated customer issues, and ensure our service quality continues to set us apart as we grow.

The Service Manager is a critical driver of customer retention, referrals, technician development, and operational excellence.

The Service Manager is also a key component of our sales process helping evaluate new customers and giving them the confidence in the company.

KEY RESPONSIBILITIES

Serve as the technical authority for pest management services, including diagnosing and resolving complex or recurring infestations

Lead and coach service technicians through ride-alongs, training, and hands-on support

Personally handle escalated service issues and sensitive customer situations

Ensure service protocols, safety standards, and regulatory compliance are consistently met

Recruit, hire, onboard, and develop field technicians and supervisors

Manage service performance metrics including route efficiency, customer retention, COGS, and technician productivity

Partner with customer service to ensure fast, professional responses to customer needs

Lead service-side onboarding of new customers to ensure strong first impressions

Drive continuous improvement in service quality, remediation effectiveness, and customer experience

Collaborate with sales on new opportunities and engaging with potential customers

WHAT WE’RE LOOKING FOR

5+ years of hands-on pest management experience

Proven ability to troubleshoot and remediate difficult pest issues

Experience leading or mentoring technicians in the field

Strong customer-facing communication skills and professional presence

Working knowledge of pest control regulations, safety standards, and best practices

Comfortable managing performance, accountability, and team development

WHY JOIN RJM PEST SERVICES

RJM Pest Services is a young, fast-growing company built by operators who care deeply about service quality, customer trust, and doing the job right.

This is not a maintenance role in a mature organization. It is an opportunity to help shape how the company grows and be part of the leadership team.

WHY THE RIGHT CANDIDATE WILL THRIVE HERE

Growth Opportunity: Clear upside into senior operations leadership as the company expands

Real Influence: Your ideas and leadership will directly shape service standards and culture

Hands-On Leadership: Be respected as a technical leader in the field

Career Acceleration: Move beyond being just a technician or supervisor

Entrepreneurial Environment: Less bureaucracy, more ownership, and real impact

We are looking for someone who wants to grow with the company, take ownership, and help build a service operation that stands out in the market.

Pay: $75,000.00 - $125,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Paid time off

Experience:

Commercial Pest Management: 5 years (Required)

License/Certification:

Commercial Pest License (Preferred)

Work Location: In person

RJM Pest Services

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