Roberts-Robinson Chevrolet GMC is looking for a motivated BDC Manager to join our team! Day-to-day tasks will include initial communication with clients regarding our product and service offerings. If you have strong communication skills, sales experience, and enjoy working with customers, this could be a great opportunity.

Performance Based Pay Plan

Responsibilities

Your main goal will be to engage with current and prospective customers and set appointments for our sales and service teams.
Handle incoming and outgoing phone calls, live chats, and emails
Prospect follow-up calls, set appointments, and gauge customer satisfaction
Reschedule cancelled/no show customers
Contact customers based on current marketing incentives
Follow up with existing and potential customers to generate leads and close sales
Provide customers with initial product information and direct them to the appropriate dealership resources
Schedule appointments for test drives and vehicle demonstrations
Nurture customer relationships and build a strong pipeline of leads
Document all customer interactions accurately in our CRM system
Track key performance indicators (KPIs) and implement strategies to achieve goals

Qualifications

Successful Customer Care Representatives MUST have excellent telephone skills
A friendly/professional demeanor with excellent written and oral communication skill
You MUST enjoy the phone and have the willingness to help customers overcome objections in order to set the appointment
Strong organizational skills with the ability to multitask and meet daily goals
Cold calling/Call center skills
Ability to work well with customers and present a friendly, helpful attitude at all times.
Utilize CRM tracking system daily
Must speak and write English fluently, Spanish fluency is optional, but beneficial
Tech-savvy, with experience using CRM systems and scheduling tools
Prior experience in a call center, sales, or customer service role
Automotive experience helpful but not required
The ideal candidate is prompt and courteous, has an enthusiastic personality and a team player attitude
High School diploma or equivalent
Willingness to undergo a background check in accordance with local law/regulations
18+ years of age or older to comply with the company driving policy
Must have a valid driver's license and good driving record

Pay: $65,000.00 - $75,000.00 per year

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Health savings account
Paid time off
Vision insurance

Work Location: In person

Roberts Robinson Chevrolet GMC

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