Job Overview
We are seeking a dynamic and experienced Parts Associate to join our team! In this role, you will be the vital link between our customers, technicians, and inventory management, ensuring that parts are accurately sourced, stocked, and delivered to keep our service operations running smoothly. Your expertise in automotive diagnostics, vehicle maintenance, and inventory control will help us deliver exceptional customer service and support dealership operations. This position offers an exciting opportunity for a motivated professional with over two years of experience in parts management to thrive in a fast-paced environment that values organizational skills, sales acumen, and technical knowledge.

Position Responsibilities:

Greet all customers promptly and courteously and assist them with their specific parts needs
Fill parts requests for service technicians and walk-in or phone-in customers in a timely and accurate manner
Identify the make, year, and type of part needed; inspect worn or defective parts to determine correct replacement
Discuss features, usage, and compatibility of various parts and accessories with customers
Advise customers on substitutions or modifications when a direct replacement is unavailable
Process sales transactions — prepare sales slips, receive payment, and make correct change
Navigate computer-based and paper catalog systems to locate part numbers and pricing
Order special/non-stock parts and manage follow-through to ensure timely customer delivery
Receive, fulfill, and process telephone and online parts orders; pack and ship online purchases
Examine returned parts to determine defects; process exchanges or refunds accordingly
Place and receive stock replenishment orders to maintain inventory levels
Analyze customer requests to identify future stocking opportunities
Monitor inventory reports for accurate counts and proper profit margins
Mark and store parts in the stockroom according to established organizational systems
Conduct rolling inventory checks and provide accurate counts to the Parts Manager
Track and report aging inventory trends and parts usage patterns to management
Maintain cleanliness and organization throughout the parts room, shop, and showroom
Participate in quarterly improvement meetings and annual performance/goal-setting reviews
Follow all company and vendor policies, procedures, and OEM recommendations
Adapt to changes in the work environment and manage competing priorities effectively

Position Requirements:

Minimum 2 years of experience in parts, inventory, dealership, retail, or warehouse
Working knowledge of trailer components strongly preferred (Electric Brake, Air Brake, 12v Wiring)
Proficiency with computer-based parts lookup and catalog systems
Strong analytical and problem-solving skills with attention to detail
Excellent verbal communication — clear speaking and attentive listening
Customer-focused with the ability to manage difficult situations professionally
Self-motivated, punctual, and reliable — able to work independently and as part of a team
Ability to adapt to a fast-paced environment and handle multiple requests simultaneously
Commitment to continuous learning and staying current on new parts and OEM guidelines

Pay: $22.00 - $26.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Rodoc Leasing Sales & Service

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Parts Associate 2+ Years Experience