Overview

This position is responsible for acting as a liaison between customers and the service department, ensuring that customers receive accurate information about their vehicle’s service needs and that their vehicles are serviced in a timely and efficient manner. The Automotive Service Advisor is responsible for enhancing customer satisfaction by providing a high level of customer service, maintaining effective communication, and managing service schedules.

Responsibilities

Provide excellent customer service from intake to release of vehicle, and perform any additional follow up
Listen carefully to customer descriptions and assess the vehicle to determine the best repair plan
Advise the customer on the auto repairs that are recommend and offer a pricing quote
Communicate with parts sellers and technicians to make sure everything needed is on hand
Provide updates to customers as their work is completed
Answer detailed questions about services performed and price information
Maintain customer records by keeping all files organized
Schedule appointments over the phone
Housekeeping of work area and facility
Other duties as required

Competencies

Communication
Self-motivated
Timeliness
Integrity
Teamwork
Problem Solving

Required Experience

Valid driver’s license
Proficient computer skills

Preferred Experience

Previous customer service experience, preferable within the automotive industry

Hours

Full time hourly, Monday through Friday with the potential for overtime.

Supervisory Responsibility

None.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is may be required to lift up to 50 pounds occasionally throughout the day, use vision and hearing for phone and computer use. The employee must have the ability to remain on their feet for the majority of a shift as well as walking throughout the facility and crouching, kneeling, and bending when inspecting vehicles.

Dress Code

Adhere to uniform policy.

This job description is not meant to be inclusive of all job functions, and job functions may be added or changed from time to time as directed by your supervisor.

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Employee discount
Health insurance
Paid time off

Shift:

Day shift

Work Days:

Monday to Friday

Work Location: In person

Rowleys Tires & Automotive Services

Latest Jobs

Automotive Service Advisor