Job Overview
We are seeking a professional and customer-focused Service Advisor / Writer to join our automotive service team. This role is essential in bridging the gap between customers and our skilled technicians, ensuring a seamless service experience. The ideal candidate will possess strong automotive knowledge, excellent communication skills, and a passion for delivering exceptional customer service. Experience in dealership settings, auto service management, or automotive diagnostics is highly valued.

Duties

Greet customers promptly and professionally, establishing rapport and understanding their vehicle concerns
Write detailed service estimates and repair orders, accurately documenting customer needs and technician recommendations
Communicate effectively with technicians regarding vehicle repairs, diagnostics, and estimated timeframes
Upsell additional services such as oil changes, tire services, alignments, suspension work, brake repairs, transmissions, diesel engine repairs, shocks & struts, air brakes, and auto body repairs when appropriate
Manage vehicle check-in and check-out processes, including cash handling and payment processing
Provide clear explanations of repair procedures and costs to customers to facilitate informed decisions
Maintain thorough knowledge of automotive repair procedures and current service offerings to assist customers effectively
Follow up with customers post-service to ensure satisfaction and build long-term relationships

Requirements

Proven experience as a Service Advisor or Service Writer within an automotive dealership or repair shop environment
Strong automotive knowledge including mechanical systems such as transmissions, suspensions, brakes, oil changes, alignments, tire services, diesel engines, shocks & struts, air brakes, and auto body repair
Experience with auto estimating software and automotive diagnostics tools
Excellent customer service skills with the ability to communicate technical information clearly and professionally
Dealership experience or auto service background is preferred
Mechanical knowledge or mechanic experience is a plus to better understand technician recommendations and communicate effectively with both customers and staff
Ability to upsell services tactfully while maintaining integrity and customer trust
Basic cash handling skills for payment processing
Automotive sales experience is advantageous but not required

This position offers an engaging environment where your automotive expertise can directly impact customer satisfaction while supporting the growth of our dealership. We value professionalism, technical knowledge, and a passion for delivering outstanding service.

Job Type: Full-time

Pay: $50,000.00 - $150,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Scarsdale Ford

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