Overview
We are seeking a professional and customer-focused Dealership Service Advisor to join our dynamic automotive team. The ideal candidate will serve as the primary point of contact for customers needing vehicle maintenance and repairs, ensuring a seamless service experience. This role requires a strong understanding of automotive systems, excellent communication skills, and the ability to manage service operations efficiently. Previous dealership experience and familiarity with auto service management are highly valued. The Service Advisor will coordinate repairs, provide estimates, and promote additional services to enhance customer satisfaction and dealership profitability.

Responsibilities

Greet customers promptly and professionally, establishing rapport and understanding their vehicle concerns
Explain service recommendations clearly, including necessary repairs such as oil changes, brake repairs, tire services, suspension work, transmissions, diesel engine repairs, and more
Prepare accurate auto estimates using automotive diagnostics tools and service writing software
Upsell additional maintenance or repair services based on vehicle needs and manufacturer recommendations
Coordinate with technicians to prioritize repairs and ensure timely completion of services
Handle cash transactions and process payments accurately
Maintain detailed records of service orders, customer interactions, and vehicle history
Follow up with customers post-service to ensure satisfaction and address any concerns
Stay informed about new automotive technologies, repair procedures, and dealership promotions

Requirements

Prior dealership experience or auto service management background preferred
Strong knowledge of automotive diagnostics, mechanical systems, and vehicle maintenance procedures
Experience with auto estimating software and service writing systems is advantageous
Familiarity with a wide range of automotive repairs including oil changes, brake repair, alignments, suspension work, tire services, diesel engine repair, shocks & struts, air brakes, auto body repair, and transmissions
Excellent customer service skills with the ability to communicate technical information clearly to clients
Sales aptitude with experience in upselling services or automobile sales is a plus
Mechanical knowledge or mechanic experience enhances ability to understand technician reports and communicate effectively with customers
Ability to handle cash transactions accurately
Strong organizational skills with attention to detail in managing multiple service orders simultaneously

This role offers an engaging environment where technical expertise meets exceptional customer service. We value dedicated professionals committed to delivering high-quality automotive care while fostering positive relationships with clients.

Job Type: Full-time

Pay: From $58,000.00 per year

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off

Work Location: In person

Selma Chrysler Dodge Jeep Ram

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Dealership Service Advisor