Job Summary
We are seeking an experienced Automotive Service Manager to lead our service department and ensure high-quality vehicle maintenance and repair services. The ideal candidate will possess strong leadership skills, a deep understanding of automotive service operations, and a passion for delivering exceptional customer service. This role requires a hands-on approach to managing service technicians, overseeing daily operations, and maintaining the highest standards of vehicle care.

Duties

Oversee the daily operations of the service department, ensuring efficiency and productivity.
Manage and mentor service technicians, providing guidance on best practices in vehicle maintenance and repair.
Coordinate scheduling of service appointments and ensure timely completion of all services.
Conduct thorough inspections of vehicles to identify issues and recommend necessary repairs.
Utilize mechanical knowledge to assist technicians with complex repairs, including diesel engine repair and air brake systems.
Prepare accurate auto estimates for customers based on diagnostic assessments and required services.
Maintain detailed records of all services performed, including parts used and labor hours.
Foster strong relationships with customers by providing clear communication regarding vehicle status and repair needs.
Implement training programs for staff to enhance skills in automotive service, mechanical knowledge, and service writing.
Drive sales initiatives within the service department to promote additional services and products.

Requirements

Proven experience in auto service management or a similar role within the automotive industry.
Strong background in vehicle maintenance, including familiarity with diesel engine repair and air brake systems.
Excellent mechanical knowledge with the ability to troubleshoot various automotive issues effectively.
Proficient in auto estimating and service writing practices.
Exceptional leadership skills with the ability to motivate and develop a team of service technicians.
Strong customer service orientation with excellent communication skills.
Ability to work in a fast-paced environment while maintaining attention to detail.
Previous experience in automotive sales is a plus but not required.

Join our team as an Automotive Service Manager where you can make a significant impact on our operations while ensuring customer satisfaction through high-quality automotive services.

Job Type: Full-time

Pay: $75,000.00 - $100,000.00 per year

Benefits:

401(k)
Employee discount
Health insurance
Professional development assistance

Ability to Commute:

Auburn, IN 46706 (Required)

Ability to Relocate:

Auburn, IN 46706: Relocate before starting work (Required)

Work Location: In person

Shepherd's Chrysler Dodge Jeep Ram

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