Description:

The Automotive Customer Service BDC Manager is the direct Supervisor of the Automotive Customer Service BDC Consultant and is responsible for the following but not limited to: managing the BDC Consultants, ensure that department metrics and goals are met in relation to customer contacts, appointments set, appointments show and sold.

Duties And Responsibilities:

Ensure that department metrics and goals are met in relation to appointments set, appointments show and sold for Internet and Inbound phone leads

Maintain and increase ROI levels set by the company
Assist in the process of generating the sales of vehicles, service, aftermarket products and finance products
Assist in the training of sales and the BDC Consultants as it relates to the e-Sales office functions
Be proficient in dealing with customers via telephone and email
Measure and maintain performance levels set by the company
Compile all necessary reports on a timely basis
Manage employee schedules and time clock reporting for payroll
Measure, monitor and report all shows and sales (delivered) deals by the BDC Consultants for commissions and bonus
Hiring, evaluating, managing, counseling, terminating and disciplining of all BDC personnel
Effectively utilize CRM and Lead Management tools
Install processes and train employees
Be knowledgeable about sales process, business philosophy, and products
Knowledge of office practices and administrative procedures
Train staff all processes
Will follow behavioral expectations consistent with the Company's visions/values

Requirements:

Qualifications:

Previous dealership experience required
Must have sales experience
Must have flexible availability
Skill in the use of personal computers and personal computer software packages, CRM, Internet, Outlook Email, MS Word, MS Excel and various other applications
Ability to work in call center environment
Ability to organize and handle multiple tasks with flexibility
Ability to thrive in a team environment and consistently display professional demeanor.

It's time to make the most important move of your career.

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

We Would Love To Talk With You!

SMITH AUTOMOTIVE GROUP LLC

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