Job Summary:
The RV Service Advisor serves as the primary point of contact between customers and the service department. This role involves coordinating repair and maintenance services for recreational vehicles, ensuring customer satisfaction, and facilitating clear communication between technicians and customers.

Key Responsibilities:

Greet customers and assess their RV service and repair needs
Schedule service appointments and manage workflow efficiently
Prepare accurate repair orders with detailed descriptions of issues
Communicate with technicians to understand required repairs and timelines
Provide customers with estimates, updates, and explanations of services
Recommend additional maintenance or services when appropriate
Ensure timely completion of work and follow up with customers
Handle customer concerns or complaints professionally
Maintain records of services performed and customer interactions
Process payments and explain invoices clearly

Qualifications:

High school diploma or equivalent (associate degree or technical training preferred)
Previous experience in automotive, RV, or service advising roles
Strong customer service and communication skills
Basic knowledge of RV systems (plumbing, electrical, HVAC, etc.)
Ability to multitask and manage a fast-paced environment
Proficiency with service management software and basic computer skills

Preferred Skills:

Experience in RV or dealership service departments
Sales skills for recommending maintenance and upgrades
Strong organizational and problem-solving abilities

Work Environment:

Combination of office setting and service shop environment
May require standing for extended periods and occasional outdoor work

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, qualifications, or working conditions associated with the role.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Retirement plan

Application Question(s):

Are you able to pass a pre employment drug test.
Are you able to pass a background check?

Experience:

Service Adviser: 2 years (Preferred)

Work Location: In person

Sonny's RV Sales

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