Parts & Accessories Department Manager

Location: Olympia, WA

Industry: Powersports / Automotive

Job Type: Full-time

About Us

As a leading powersports dealership in Olympia, WA, our reputation is built on quality work, premium brands, and an unmatched customer experience. We are a team that leads the industry with a fun, friendly work environment, and we are looking for a like-minded individual to join our leadership team. If you are honest, self-driven, results-oriented, and maintain a positive outlook with a relentless focus on customer service, this is your chance to secure a fantastic income opportunity with a thriving company.

Position Overview

We are seeking an experienced Parts and Accessories Department Manager to oversee our parts inventory, manage department personnel, and drive sales. The ideal candidate will bring a blend of industry knowledge, leadership skills, and retail savvy to ensure the department operates efficiently while delivering top-tier service to both retail and service department customers.

Key Responsibilities

Leadership & Team Management: Supervise, motivate, and track performance metrics for Parts and Apparel employees.
Operations & Reporting: Oversee daily operations, manage inventory stock levels, meet strict deadlines, and compile daily departmental reports.
Customer Experience: Greet and assist over-the-counter customers in a professional, friendly manner; manage phone inquiries efficiently to ensure high customer satisfaction.
Sales & Growth: Actively upsell and suggest complementary items to ensure customers have everything they need; maintain a deep, current knowledge of industry trends and new products.
Internal Collaboration: Efficiently handle parts requests from the Service Department and maintain positive working relationships with all dealership managers and staff.
Vendor Relations: Follow up on parts orders, check special order availability with manufacturers/distributors, and attend vendor meetings for product updates.
Dealership Standards: Maintain department housekeeping, adhere to company dress and grooming codes, and uphold all dealership policies to ensure a professional environment.

Qualifications

Experience: Minimum 5+ years of experience in the Automotive or Motorsports/Powersports industry.
Leadership: Proven ability to effectively manage, train, and motivate a team.
Communication: Exceptional verbal and written communication skills for interacting with customers, staff, and vendors.
Organization: Highly organized with strong project management skills and the ability to multitask in a fast-paced environment.
Problem-Solving: Creative problem-solving skills with the ability to think strategically and act tactically under pressure.
Tech Savvy: Proficient with computers, including dealership management systems (DMS) and Microsoft Office Suite (Word, Excel, PowerPoint).

What We Offer

Competitive compensation with fantastic income opportunities for the right candidate.
A fun, energetic, and supportive work environment.
Opportunities to connect with major industry vendors and stay at the forefront of powersports trends.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

401(k)
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off

Experience:

Management: 1 year (Preferred)

License/Certification:

Driver's License (Preferred)

Work Location: In person

South Sound Honda, Suzuki, Polaris

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Parts & Accessory Manager