Automotive Service AdvisorSpirit Lake, Iowa

Full-Time | Automotive Service Department

We are looking for a high-energy, customer-focused Automotive Service Advisor to join our team in Spirit Lake, IA.

This position is about much more than writing repair orders. We are looking for someone who can build relationships, earn customer trust, and become the person customers come back to for their vehicle's service needs.

Our ideal Service Advisor is a customer collector — someone who creates such a strong experience that customers choose to return, refer friends and family, and trust us with their vehicles year after year.

What You'll Do

Build strong, long-term relationships with service customers
Greet customers professionally and create a great first impression
Listen carefully to customer concerns and accurately document vehicle needs
Recommend maintenance and repairs based on time, mileage, condition, and inspection results
Clearly explain recommendations and help customers understand the value of completing the work
Follow up with customers throughout the repair process
Maintain consistent communication from check-in through vehicle delivery
Review technician inspections and present recommendations to customers
Identify additional service opportunities without being pushy or transactional
Follow up on declined and deferred work to bring customers back
Build a personal customer base and actively work to increase customer retention
Deliver a professional and memorable vehicle delivery experience
Work closely with technicians, parts, and management to keep repairs moving
Maintain accurate repair orders and follow dealership processes
Help create a positive, accountable, high-performance service department

What We're Looking For

We want someone who:

Has previous automotive service advisor experience or strong customer-facing sales experience
Naturally builds relationships and earns trust
Is comfortable asking for the sale and presenting recommendations
Communicates clearly and confidently
Is organized and able to manage multiple customers at once
Takes ownership of the customer experience
Has strong follow-up habits
Is motivated by performance and income
Works well in a team environment
Understands that customer retention is built one interaction at a time
Shows up with energy, urgency, and a positive attitude

The Right Person for This Position

The right person doesn't wait for customers to come back.

They create customers who want to come back.

You should be comfortable talking with people, building relationships, explaining automotive needs in a way customers understand, and asking for the opportunity to earn their business.

If you are someone who enjoys helping people, likes a fast-paced environment, and wants to build a career and a customer base, we'd like to talk with you.

Why Join Us?

Competitive compensation
Performance-based earning opportunity
Opportunity to build a long-term customer base
Professional, team-oriented environment
Training and development
Advancement opportunities
A dealership focused on improving both the customer experience and employee experience

Apply Today

If you believe you can build relationships, create loyal customers, and drive results, apply today.

Location: Spirit Lake, IA

Pay: $50,000.00 - $100,000.00 per year

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Work Location: In person

Spirit Lake Ford CDJR

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