Automotive Service Manager

Northwest Hills Chrysler Dodge Jeep Ram (CDJR) – Torrington, CT
Full-Time | Management Position

Join a Successful, Family-Owned Automotive Group

Northwest Hills Chrysler Dodge Jeep Ram, part of the Sullivan Automotive Group, is looking for an experienced Automotive Service Manager to lead our Service Department in Torrington, Connecticut.

Sullivan Automotive Group is a family-owned and operated dealership group serving Connecticut for three generations. We believe in taking care of our employees, building long-term customer relationships, and providing our teams with the tools and facilities they need to succeed.

This is a great opportunity for an experienced service professional who is ready to lead a strong department and become an important part of our management team.

What You'll Do

As Service Manager, you will be responsible for the overall performance and day-to-day operation of the Service Department, with a focus on customer satisfaction, employee development, productivity and profitability.

Key responsibilities include:

Lead and manage service advisors, technicians and support staff
Maintain a high level of customer satisfaction and customer retention
Recruit, train, coach and develop Service Department employees
Monitor technician productivity, efficiency and shop workflow
Drive department sales and profitability while maintaining excellent customer service
Manage warranty processes and ensure compliance with manufacturer requirements
Maintain proper staffing levels and effective scheduling
Work closely with Parts, Sales and dealership management
Ensure dealership and manufacturer policies and procedures are followed
Build a positive, professional and accountable team culture

What We're Looking For

Previous automotive service management experience is required
Chrysler, Dodge, Jeep and Ram experience is a strong plus
Strong leadership and people-management skills
Excellent customer service and communication skills
Solid understanding of dealership service operations and financial performance
Ability to motivate a team and hold employees accountable
Organized, professional and results-oriented
Valid driver's license

Excellent Facility & Work Environment

Our Service Department operates from a newly renovated facility designed to provide an excellent environment for both our customers and employees, including:

Air-conditioned service shop
Enclosed, climate-controlled customer service drive/drop-off area
Modern dealership facilities and equipment
Strong support from an established, family-owned dealer group

Benefits

We offer a competitive compensation and benefits package, including:

Paid Time Off
Paid Sick Time
Health Care Benefits
Company Demo
401(k) with Profit Sharing
Full-time, year-round position
Long-term career opportunity with an established automotive group

Why Sullivan Automotive Group?

We're not a large corporate dealer group where you're just another employee. We're a three-generation, family-owned Connecticut automotive organization that values our people and believes that strong managers are critical to our success.

If you're an experienced automotive service leader looking for a dealership where you can make an impact, build a team and grow your career, we'd like to talk with you.

Apply today to learn more about the Automotive Service Manager opportunity at Northwest Hills Chrysler Dodge Jeep Ram in Torrington, CT.

Northwest Hills Chrysler Dodge Jeep Ram / Sullivan Automotive Group is an Equal Opportunity Employer.

Sullivan's Northwest Hills Chrysler Jeep Dodge Ram

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