Taverna Auto Group is Hiring: Service BDC Representative
Location: 3801 S State Rd 7, West Park, FL 33023

Taverna Infiniti North Miami is looking for a self-motivated, high-performing Service BDC Representative who is eager to grow and deliver results. In this role, you’ll be the first point of contact for hundreds of local service customers each month — responsible for setting appointments, following up, and helping maximize our service drive’s potential.

On-Target Earnings (OTE): $50,000+ based on performance.

Do you have a passion for customer service and want to take your career to the next level? Whether you’ve worked in automotive or another fast-paced industry, we offer an excellent opportunity for motivated professionals with strong communication and follow-up skills.

What We’re Looking For:

The ideal candidate is experienced in a BDC, service call center, or customer-facing role — someone who thrives in a fast-paced environment and knows how to build rapport over the phone. If you’re driven, organized, and goal-oriented, we want to hear from you!

Key Responsibilities:

Handle and follow up with 300+ inbound/outbound service calls per month
Schedule service appointments and confirm customer arrival
Call customers for appointment reminders, missed appointments, and declined services
Coordinate with service advisors and management to ensure a seamless customer experience
Maintain accurate records in our CRM and DMS systems

Qualifications:

BDC or call center experience required (automotive service experience required)
Strong verbal and written communication skills
Professional appearance and demeanor
Highly organized and detail-oriented
Positive, customer-first attitude

Benefits:

Top weekly pay structure with bonus potential
Health, dental, and vision insurance
Paid vacation time
Employee vehicle discounts
Career growth opportunities with a growing dealership
Supportive, high-energy team environment

Job Type: Full-time
Pay: $45,000.00 – $90,000.00 per year (based on performance)

Schedule:

Monday to Friday
Weekends as needed

Supplemental Pay:

Bonus opportunities
Commission pay

Work Location: In person

If you're ready to take the next step in your career with a dealership that values hustle, follow-through, and results — apply now to join the Service BDC team at Taverna Auto Group!

Job Type: Full-time

Pay: $45,000.00 - $90,000.00 per hour

Benefits:

Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Automotive service: 1 year (Required)
Outbound calling: 1 year (Preferred)

Work Location: In person

Taverna Infiniti North Miami

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Service BDC Representative