About Us

TBR Automotive is a premier European automotive service center and performance facility dedicated to precision engineering, high-end diagnostics, and top-tier customer care. From routine maintenance on daily drivers to high-performance track prep, we handle the region's finest European machinery (BMW, Porsche, Audi, and more).

We are looking for a sharp, organized, and car-enthusiastic Service Writer / Service Advisor to join our tight-knit, high-performance crew. If you love European cars, thrive in a fast-paced environment, and pride yourself on exceptional customer communication, you’ll fit right in.

Job Description

As the Service Writer, you are the vital link between our clients and our master technicians. You will be the face and voice of TBR Automotive.

Key Responsibilities

Customer Consultation: Greet customers warmly, listen to their vehicle concerns, and accurately document symptoms on repair orders.
Service Coordination: Act as the liaison between the customer and the shop floor; translate complex mechanical diagnostics from technicians into transparent, easy-to-understand explanations for clients.
Estimating & Sales: Build accurate estimates for parts and labor using industry software, present repair options, and confidently close sales while prioritizing vehicle safety and longevity.
Workflow Management: Manage the daily shop schedule, tracking vehicle progress to ensure on-time delivery and keep customers updated throughout the repair process.
Quality Control: Review final invoices, explain completed work to customers upon vehicle pickup, and process payments accurately.

Qualifications & Skills

Experience: 2+ years of experience as an Automotive Service Advisor/Writer (experience specifically working with European brands like BMW, Porsche, Audi, or Mercedes-Benz is highly preferred).
Technical Literacy: A strong baseline understanding of automotive systems, electronics, and standard repair procedures.
Communication Skills: Exceptional verbal and written communication. You must be able to build rapport, de-escalate stressful client situations, and maintain total transparency.
Tech-Savvy: Proficiency with modern shop management software, digital vehicle inspections (DVI), and standard estimating tools.
Detail-Oriented: Ability to juggle multiple repair orders, parts tracking, and customer follow-ups simultaneously without dropping the ball.
Passion: A genuine appreciation for European automotive engineering and a desire to contribute to a collaborative, professional shop environment.

Benefits & Perks

Competitive base salary plus performance-based incentives/bonuses
Paid time off (PTO) and holiday pay
Employee discounts on parts and service
A clean, modern, and well-equipped facility
Opportunities to work alongside a passionate team immersed in the automotive and motorsports world

Schedule

Monday to Friday (No weekends)

To Apply: Please submit your resume along with a brief summary of your experience with European vehicles. We look forward to reviewing your application!

Pay: $50,000.00 - $70,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

TBR Automotive

Latest Jobs

Automotive Service Advisor/Writer