Customer Service Representative | Strobes | Pompano, FL

Regular Employee | Hourly Non-Exempt |

What you’ll do:
The Customer Service Representative position is responsible for completing part quotations, customer returns, orders, resolve payment issues, and work independently and as part of a team to ensure all repairs and orders are completed to the customer’s satisfaction. Responsibilities also include warranty claim entry, denying claims, locating service centers, and applying the proper vendor chargebacks to the claim

JOB RESPONSIBILITIES:
Provide exceptional customer service with a professional, customer‑focused demeanor.
Demonstrate strong follow‑through and the ability to see tasks and projects through to completion.
Communicate clearly and effectively, maintaining a calm and respectful approach during all customer interactions, including collections.
Manage accounts receivable collections, with an intensive focus on collection activities during the first 8 weeks of employment.
After the initial period, handle incoming phone calls, customer service emails, and general customer support tasks.
Participate in current and past due collection initiatives.
Determine vehicle specifications (on-line, file, or microfiche)
Order parts using on - line parts manuals, engineering prints, and photographs
Coordinate with buyer for special part purchases
Ensures first pass phone percentage of 92% or better
Provide support and guidance to shipping department personnel
Process warranty claims, set up warranty codes and determine appropriate code for the claim
Deny inappropriate warranty claims
Locate appropriate service center and coordinate repair of truck
Communicate issue to Technical Engineering support for solution
Determine and enter vendor chargeback
Negotiate and reduce invoices
Support NHTSA recalls by sending out appropriate parts
Communicate warranty concerns to Manufacturing, Engineering, and Sales
Support monthly warranty meetings with Manufacturing to communicate top warranty issues

What you need to be successful:
QUALIFICATIONS:
HS Diploma or GED required (Bachelor’s or Associate degree preferred)

Why The Shyft Group?
Our people are our greatest asset, and your success is our success! That’s why we provide comprehensive benefits that support your health, financial security, and work-life balance—so you can thrive both personally and professionally.

Health & Wellness: Medical, Dental, Vision, HSA/FSA, Wellness Plan
Financial Security: 401(k) with match, Disability, Life Insurance
Work/Life & Growth: Educational Reimbursement, EAP, Dependent Care

At The Shyft Group, we don’t just offer benefits—we invest in your well-being. Join us and experience the difference!

Who we are:

The Shyft Group is the North American leader in specialty vehicles, including last-mile delivery vans, work trucks, and motorhome chassis. Our 10 brands— Utilimaster®, Blue Arc™, Royal® Truck Body, DuraMag®, Magnum®, Strobes-R-Us®, Spartan® RV Chassis, Red Diamond™, Builtmore™, and Independent Truck Upfitters™— are powered by 3,000+ team members across the U.S. and Canada.

Backed by 50 years of innovation and a supportive, entrepreneurial culture, we’re leading the way in electrification and proudly ranked among Fortune’s 100 Fastest Growing Companies.

Equal Employment Opportunity (EEO)
The Shyft Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable federal, state, or local law. If you have a disability and would like to request an accommodation in order to apply, please email us at careers@theshyftgroup.com.

The Shyft Group is an E-Verify Employer
Shyft uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters for more details. E-Verify Notice U.S. Right to Work Notice.

The Shyft Group

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Customer Service Representative