Job Overview
Join our dynamic automotive team as a passionate and energetic Automotive Service Advisor! In this vital role, you will serve as the primary point of contact between customers and our service department, ensuring a seamless and positive experience for every vehicle owner. Your enthusiasm for automobiles, combined with your exceptional customer service skills, will drive customer satisfaction and loyalty. You will expertly communicate technical information, recommend necessary repairs, and coordinate service appointments to keep our clients’ vehicles running smoothly. This position offers an exciting opportunity to work in a fast-paced environment where your automotive knowledge and sales abilities can truly shine.

Duties

Greet customers and listen attentively to understand their vehicle concerns and service needs
Explain repair procedures, estimates, and recommended services clearly and transparently
Upsell additional services such as oil changes, tire rotations, alignments, brakes, transmissions, suspension, shocks & struts, diesel engine repairs, and auto body repairs to maximize customer value
Coordinate with technicians to prioritize repairs and ensure timely completion of services
Manage service writing tasks accurately, including creating detailed repair orders and estimates using auto estimating software
Handle cash transactions and process payments efficiently while maintaining accurate records
Follow up with customers post-service to ensure satisfaction and promote ongoing automotive maintenance

Skills

Proven experience or auto service background with a understanding of automotive diagnostics and repair procedures
Excellent customer service skills with the ability to communicate technical information in an understandable manner
Strong sales acumen with experience in upselling vehicle maintenance and repair services
Mechanical knowledge of vehicles including transmissions, oil changes, brake repair, alignment, suspension systems, tire service, air brake systems, shocks & struts, diesel engines, and auto body repair
Familiarity with automotive estimating tools and service writing software
Experience working with mechanic teams or as a service technician is highly advantageous
Ability to handle cash transactions accurately while providing professional support to customers

Join us as an Automotive Service Advisor and be part of a team that values energy, expertise, and exceptional customer care. Your passion for automobiles combined with your sales skills will help us deliver outstanding service experiences that keep drivers coming back!

Pay: $45,000.00 - $80,000.00 per year

Benefits:

Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Work Location: In person

Thomas Quality Tire

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Automotive Service Advisor