Position Summary
The F&I Manager is responsible for overseeing all finance, insurance, and after-sales programs to maximize profitability while ensuring an exceptional customer experience. This position requires building strong relationships with lenders and customers, processing finance/insurance documents, and driving additional
revenue through protection products and financing packages.

Core Responsibilities
Customer-Focused Sales & Product Presentation

Offer financing options, service contracts, extended warranties, and other aftermarket products to customers.
Explain the benefits of F&I products, including GAP insurance and maintenance plans, in a transparent and professional manner.
Convert cash transactions to financed deals when appropriate to maximize revenue.
Create a memorable vehicle delivery process to build customer loyalty.

Finance & Compliance Management

Build and maintain relationships with multiple lenders, securing competitive financing programs for customers.
Prepare and submit loan applications accurately and promptly to finance sources.
Ensure compliance with all federal, state, and local regulations governing vehicle financing and insurance, such as TILA and FCRA.
Review and verify that all sales documents are accurate, including lien, tax, and title information.
Maintain and organize insurance and finance files for timely processing.

Operational Excellence & Collaboration

Monitor finance penetration rates and generate detailed monthly and annual performance reports.
Collaborate with the sales team to develop forecasts, goals, and strategies for financing and insurance.
Attend manager meetings to coordinate strategies and discuss progress with other departments.
Train and mentor a designated employee to perform F&I duties during your absence.

Customer Satisfaction & Conflict Resolution

Provide clear explanations of dealership and manufacturer service policies to customers.
Handle customer complaints with professionalism, empathy, and a commitment to a positive outcome.
Maintain a positive, cooperative relationship with the sales, service, and accounting departments to ensure smooth transactions.
Develop follow-up systems to maintain customer relationships and promote future business.

Qualifications
Education & Experience

Bachelor’s degree or equivalent combination of education and 1-2 years of work-related experience in F&I or automotive sales.
Proven experience in selling F&I products or the ability to learn quickly and efficiently.

Licenses & Certifications

Valid Driver’s License.
Valid State Insurance License (or ability to obtain).

Skills & Competencies

Excellent interpersonal and communication skills with the ability to engage customers and lenders effectively.
Strong knowledge of financing products, lender guidelines, and state regulations.
Detail-oriented with strong organizational and problem-solving abilities.
Ability to work independently and as part of a team.
Proficiency in dealership management systems and CRM software.

Physical Requirements

Environment: Work primarily indoors in air-conditioned offices.
Sitting/Standing: Regular sitting with some standing and walking throughout the day.
Lifting: Occasionally lift up to 25 lbs.
Repetitive Movement: Regular use of hands for computer work and paperwork.
Mobility: Occasionally bend, twist, stoop, and climb stairs.
Visual Acuity: Ability to read and analyze financial documents and customer applications.

Expectations & Performance Standards

Uphold Thompsons Auto Group’s commitment to integrity and customer satisfaction by ensuring ethical and transparent interactions with customers.
Attend all required meetings, maintain consistent follow-through on assigned projects, and set personal performance goals aligned with company objectives.
Maintain a clean and professional appearance, reflecting Thompsons' commitment to accountability and continuous improvement.
Adhere to the company’s confidentiality policies and protect sensitive customer information.
Be available to work evenings, weekends, and holidays as required.

Thompsons Auto Group

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