Location: Tom Wood Auto Group – Various Locations
Employment Type: Full‑Time
Reports To: General Manager / Executive Leadership

Position Overview

The Manager role at Tom Wood Auto Group is a key leadership position responsible for driving performance, developing teams, and delivering an exceptional customer experience within their department. Whether leading Sales, Service, or Finance & Insurance operations, Managers are expected to model Tom Wood’s Core Values while achieving operational, financial, and customer satisfaction goals.

This role requires a hands‑on leader who can balance people development, process execution, and performance accountability in a fast‑paced dealership environment.

Key Responsibilities

Leadership & Team Development

Lead, coach, and develop department team members to achieve individual and departmental goals
Foster a positive, accountable, and performance‑driven culture
Conduct regular coaching sessions, performance reviews, and corrective actions as needed
Participate in hiring, onboarding, training, and retention efforts

Operations & Performance Management

Oversee day‑to‑day departmental operations to ensure efficiency, accuracy, and compliance
Ensure adherence to dealership processes, manufacturer standards, and company policies
Monitor KPIs and financial performance, taking action to correct gaps and improve results
Collaborate with other department leaders to create a seamless customer experience

Customer Experience

Ensure customers receive a transparent, professional, and ethical experience
Handle escalated customer concerns and resolve issues promptly and professionally
Maintain high CSI, survey scores, and online reputation standards

Compliance & Risk Management

Ensure compliance with all state, federal, and manufacturer regulations
Maintain accurate documentation and required disclosures
Support audits and ensure department readiness at all times

Department‑Specific Focus Areas

Sales Manager

Drive new and used vehicle sales performance
Coach sales team on process, product knowledge, and closing techniques
Manage inventory, pricing strategies, and manufacturer programs

Service Manager

Oversee service operations, workflow, and technician productivity
Ensure quality repairs, efficient scheduling, and strong service communication
Maintain safety standards and shop compliance

F&I Manager

Manage finance and insurance product offerings and profitability
Ensure compliance with all lending, title, and disclosure requirements
Deliver a transparent, customer‑focused F&I experience

Qualifications & Experience

Previous leadership or management experience in automotive dealership operations
Strong understanding of department‑specific processes (Sales, Service, or F&I)
Proven ability to lead, coach, and hold teams accountable
Strong communication, organization, and decision‑making skills
Valid driver’s license with acceptable motor vehicle record

Preferred Qualifications

Multi‑department dealership experience
Manufacturer certification(s)
Experience with dealership management systems (CDK, Reynolds, or similar)
Demonstrated success in performance improvement and team development

What We Offer

Competitive compensation plans (salary, commission, and/or performance incentives)
Paid Time Off & Paid Holidays
Medical, Dental, and Vision Insurance
401(k) with Company Match
Life & Disability Insurance
Ongoing training and leadership development
Opportunities for advancement across a multi‑location organization

Why Work for Tom Wood Auto Group

The Tom Wood Group is a family‑owned organization that has proudly served communities for over 50 years. We believe great leadership drives great results — and we invest in our managers to help them grow, succeed, and build lasting careers.

Our Core Values:
Humbly Confident • Passionately Driven • Sincere Desire to Help Others • Uncompromising Integrity

Tom Wood Inc

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Managers for Tom Wood Auto Group