We are a Top New England Dealership Group, who have a rare opening for an experienced Service Manager

We are looking for someone with at least 5 years’ experience in Service Management, with a proven track record of leading high-performing service departments and delivering strong CSI, profitability, and operational control.

This group offers a workplace focused on growth, opportunity, and competitive pay. From your first day, you’ll be part of a supportive, performance-driven environment where success is recognised and rewarded. We provide an environment where you can build your career and make a real impact on a busy, well-established service department.

Job Summary for the Service Manager:

The Service Manager oversees all aspects of the dealership’s service department, ensuring efficient daily operations, strong customer satisfaction, and consistent achievement of manufacturer and dealership KPIs. This role is responsible for leading the service team, improving productivity, driving labour sales, and maintaining a high-quality customer experience aligned with standards.

Benefits for the Finance and Insurance Manager:

Medical, Dental, and Vision Insurance
Life and Disability Insurance
401(k) and Match
PTO (1 week)
2 weeks Paid Vacation (starting Day 1!)
Paid Holidays
Growth Opportunities
Employee Discount
State-of-the-Art Equipment, Facilities, and Tools

Responsibilities of the Service Manager:

Lead the daily operations of the service department
Manage, coach, and develop service advisors, technicians, and support staff
Drive labour sales, efficiency, and workshop productivity
Ensure strong CSI and customer retention performance
Monitor and control departmental KPIs and profitability
Oversee workflow, scheduling, and capacity management
Ensure compliance with manufacturer standards and dealership processes
Resolve customer concerns professionally and effectively
Work closely with parts and warranty departments to maximise performance
Maintain a strong, organised, and high-performing service environment
Ensure all documentation, processes, and compliance standards are met

Qualifications for the Service Manager:

Minimum 5 years’ experience in an automotive Service Manager role (required)
Must have a valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

TASJH

Job Type: Full-time

Pay: From $100,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Top New England Dealer Group

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Automotive Service Manager