Job Overview
We are seeking a knowledgeable and customer-focused Automotive Service Advisor / Writer to join our dynamic team. In this role, you will serve as the primary point of contact between customers and our service department, ensuring a seamless experience from vehicle check-in to vehicle delivery. The ideal candidate will possess strong automotive knowledge, excellent communication skills, and a passion for delivering exceptional customer service. This position offers an opportunity to work in a fast-paced environment with a focus on automotive repair, diagnostics, and maintenance services.

Responsibilities

Greet customers promptly and professionally, understanding their vehicle concerns and needs
Write detailed service estimates and communicate repair recommendations effectively
Upsell additional services and maintenance based on customer needs and vehicle condition
Coordinate with technicians to ensure timely completion of repairs and services
Maintain accurate documentation of all work performed, parts used, and customer interactions
Handle cash transactions and process payments securely
Educate customers on vehicle maintenance, repair options, and recommended services such as oil changes, brake repairs, transmissions, alignments, suspension work, tire services, diesel engine repairs, shocks & struts, auto body repairs, air brake systems, and more
Assist in managing service schedules and follow-up appointments to enhance customer satisfaction
Stay updated on the latest automotive technologies and repair procedures to provide expert advice

Experience

Dealership experience or auto service management background preferred
Proven experience in auto service writing or automotive diagnostics
Mechanical knowledge of vehicle systems including transmissions, oil changes, auto body repair, air brakes, alignment, suspension, tire service, diesel engines, shocks & struts, brake repair
Service technician experience or automotive repair expertise highly desirable
Strong customer service skills with the ability to upsell services effectively
Familiarity with auto estimating software and sales processes is a plus
Ability to handle cash transactions accurately and professionally

This role is vital in ensuring our customers receive top-quality service while maintaining efficient shop operations. We value team members who are passionate about automotive care and dedicated to delivering outstanding customer experiences.

Job Type: Full-time

Pay: $60,000.00 - $95,000.00 per year

Benefits:

Employee discount
Paid time off
Professional development assistance
Tuition reimbursement

Work Location: In person

Town Auto Service

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