Job Overview

Service Manager

Toyotalift – Service Department

$120,000 – $150,000 per year | Full-Time | In Person (M-F)

Why Join Us?

We are a fast-growing, well-established Toyota forklift dealership, and we're looking for a dynamic Service Manager to lead our service department team. We value the people who take care of our customers. That is why we offer a highly competive base salary, a Management Bonus Incentive Plan, a 5% 401(K) match, and excellent health insurance where we pay 66% of the premium for you and your family.

About the Role

This is a hands-on, leadership role for a professional who understands the business side of industrial equipment service. You will drive operational excellence, maximize customer satisfaction, and motivate a high-performing team of 20+ technicians. As Service Manager, you'll play a central role in our department's success — driving operational excellence, customer satisfaction, compliance, and the ongoing growth of your team.

Key Responsibilities

Team Leadership: Hire, train, schedule and manage a team of 20+ technicians and support staff.
Workflow Management: Coordinate and manage technician schedules to keep customer service running smoothly.
Warranty Oversight: Manage OEM warranty processing with accuracy and timeliness, in full compliance with factory warranty requirements.
Customer Relations: Maintain proactive, consistent communication and timely customer follow-ups.
Compliance & Safety: Enforce company policies, procedures, programs, and ensure compliance with OSHA and local safety regulations, which includes facility inspections.

Qualifications & Requirements

Experience: 10-15 years of service management experience, with a track record of leading large teams (25+ people).
Industry Knowledge: Background in industrial equipment, material handling, or automotive service environments is highly preferred.
Technical Skills: Proficient with computers and proficient across parts, service, warranty platforms. Manage the repair order workflow from open to close.
Organizational Skills: Skilled at managing multiple priorities with strong follow-through with the ability to maintain detailed records and reports.
Communication Skills: Strong communicator who builds effective relationships with colleagues and customers.
Education and License: College degree or equivalent and valid driver’s license is required.

Full Benefits Package

Salary: $120,000 – $150,000 per year (based on experience)
Incentive: Management Bonus Incentive Plan
Retirement: 401(K) with a 5% company match
Health: Medical and dental (company pays 2/3 of premium for you and family) and 100% for individual life insurance.Vision is available.
Time Off: Generous paid time off and holidays

Pay: $120,000.00 - $150,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Toyotalift of Arizona, Inc.

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