About the Opportunity

A leading professional services organization is seeking a Client Experience & Program Operations Specialist to support a high-volume portfolio of client-facing, revenue-generating training programs.

The Role

This position serves as the primary point of contact for clients, managing the full lifecycle of registrations, payments, and program participation. In addition, the role supports subscription programs, event coordination, and internal reporting — ensuring a seamless experience from initial inquiry through post-program follow-up.

Success in this role requires strong attention to detail, responsiveness, and the ability to manage multiple moving pieces in a deadline-driven environment.

Key Responsibilities

Serve as the primary point of contact for clients participating in training programs.
Respond to inquiries related to registration, payments, access, and program logistics.
Deliver a high-quality client experience that supports retention and repeat engagement.
Maintain a strong understanding of program offerings and client needs.

Registration & Revenue Operations

Manage program registrations, including individual and group enrollments.
Coordinate pricing, invoicing, payment tracking, and follow-ups.
Monitor and reconcile registrations, including abandoned or incomplete transactions.
Partner with internal teams to track receivables and ensure accurate financial processing.

Program & Subscription Support

Support administration of subscription-based offerings, including setup, billing, and communications.
Maintain and update registration systems and learning platforms.
Generate enrollment reports and support data tracking for leadership.

Event & Program Coordination

Assist with planning and execution of virtual and in-person training programs.
Support logistics, communications, and post-event follow-up activities.
Provide live support during events when needed.

Marketing & Administrative Support

Assist with maintaining client and prospect lists for outreach and communications.
Support program promotion through calendars, campaigns, and distribution lists.
Participate in planning discussions for program development and scheduling.

Required

Bachelor’s degree.
2–4 years of client service, operations, or program coordination experience (preferably in a professional services environment).
Strong attention to detail and organizational skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office (Excel, Outlook, PowerPoint, Word).
Strong customer service mindset with a focus on responsiveness and accuracy.

Preferred

Experience supporting revenue-generating programs, events, or trainings.
Exposure to subscription models, billing, or basic accounting processes.
Familiarity with CRM, LMS, or marketing/email platforms.

Professional Attributes

Highly organized and detail-oriented
Proactive and responsive
Strong relationship builder with a client-first mindset
Comfortable in a fast-paced, high-volume environment
Able to balance customer interaction with operational execution
Professional and composed under pressure

Work Environment

100% onsite in Washington, DC
Fast-paced, deadline-driven team environment
High volume of concurrent programs and client interactions

Pay: $28.00 - $32.00 per hour

Work Location: In person

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