Greenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, South Carolina, Pennsylvania, Tennessee, Texas, and China. The Group's 46 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability. Greenway Automotive Group is an Equal Opportunity Employer.

DESCRIPTION:

University Kia is looking for enthusiastic self-starters with a passion for Customer Service. We want you to be part of our team. The Customer Service Representative must be an individual who understands today's technologies; who can communicate in a clear and efficient manner with customers through phone, email and internet in order to schedule appointments. The CSR is the liaison between our company and its current and potential customers

The ideal candidate must have excellent customer service skills, a confident and outgoing personality, a professional appearance, and great communication skills.

Full and Part time positions available.

RESPONSIBILITIES:

Answering phones and manage large amounts of inbound and outbound calls in a timely manner, while delivering exceptional customer service
Schedule appointments by following communication scripts and processes of Greenway DCJR
Maintain up to date knowledge of all vehicles, accessories, financing options and promotions
Accurately complete all transaction paperwork
Identify customers' needs, collect customer information, research every issue and provide solutions and/or alternatives
Attend staff meetings, training and educational classes as required
Performs other duties as assigned

QUALIFICATIONS:

Strong computer/internet, mobile/smart phone, and social media skills
Previous experience in a customer support role
Highly motivated self-starter with an outgoing, customer oriented personality
Excellent problem solving skills, including the ability to maintain composure under stress
Excellent interpersonal skills to interact professionally with customers, vendors and staff
Outstanding phone and communications skills
Willing to work with the public on a daily basis
Neat, clean and professional appearance
Ability to achieve goals with limited direct supervision
Able to work flexible hours, including nights, weekends and holidays
Familiarity with CRM systems and practices, preferred
Ability to multi task, set priorities and manage time effectively

BENEFITS:

Competitive Pay
Employee Purchase and Service Discounts
Paid Vacation
Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
401(k) Retirement Savings Plan
State of the Art Facility with a Professional Working Environment

University Automotive Inc

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University Kia- Automotive Customer Service Rep