Overview
Join our dynamic automotive team as a passionate and energetic Automotive Service Advisor! In this vital role, you will be the friendly face and trusted guide for our valued customers, helping them navigate their vehicle maintenance and repair needs with confidence. Your enthusiasm and expertise will ensure a seamless service experience, driving customer satisfaction and loyalty. If you thrive in a fast-paced environment, possess a knack for automotive knowledge, and enjoy building lasting relationships, this is the perfect opportunity to accelerate your career in automotive service!

Duties

Greet customers warmly and listen attentively to understand their vehicle concerns and service needs
Explain service recommendations clearly, including auto diagnostics, repairs, and maintenance procedures
Prepare detailed service estimates using auto estimating and service writing tools
Coordinate with technicians to prioritize repairs such as oil changes, brake repairs, transmission work, suspension, alignment, tire service, diesel engine repair, shocks & struts, air brake systems, and auto body repairs
Upsell additional services and maintenance packages to enhance vehicle performance and safety while ensuring customer satisfaction
Handle cash transactions accurately and process payments efficiently
Maintain thorough records of all service activities, customer interactions, and vehicle histories

Skills

Proven dealership experience with a strong understanding of automotive diagnostics and repair processes
Extensive knowledge of automotive systems including transmissions, oil changes, brakes, suspensions, alignments, tire services, diesel engines, shocks & struts, air brakes, and auto body repairs
Excellent customer service skills with the ability to communicate technical information clearly and professionally
Experience in auto estimating software and service writing to generate accurate quotes and invoices
Demonstrated ability to upsell services while maintaining integrity and customer trust
Mechanical knowledge combined with mechanic experience enhances credibility with both customers and technicians
Strong sales skills with a focus on automobile sales when applicable
Ability to handle cash transactions responsibly while managing multiple priorities in a busy environment

Embark on a rewarding journey where your automotive expertise fuels exceptional customer experiences! We welcome motivated individuals eager to grow their career in automotive service advisory roles.

Pay: $40,000.00 - $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Experience:

Automotive service: 1 year (Preferred)

Work Location: In person

Valley Chevrolet GMC

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Automotive Service Advisor