The Heavy Equipment Service Manager efficiently manages and directs all aspects of Service Department operations in a courteous and cordial manner, ensuring customer satisfaction and maximum efficiency for the business. Coordinates activities, cooperates and partners with other departments to support customer needs. Sells company parts, labor and whole goods service. Communicates expectations to employees and facilitates adherence to Company policies and procedures.

Duties and responsibilities include, but are not limited to:

Schedules all service work and assigns to technicians, oversees work to ensure satisfaction for all customers, and assists technicians when needed.
Oversees the charge out of all service tickets, including: customer, internal and warranty work in a timely, profitable manner.
Hires, trains, leads, supports and provides input for annual performance reviews of service employees.
Maintains and keeps current the service library manuals and bulletins.
Works with sales staff on prompt and cost-effective reconditioning of used equipment.
Controls expenses of service department while maintaining productive services for customers.
Contacts each customer surveying how the quality of work was performed for services rendered.
Assists sales personnel with new machine start ups in the field.
Assists sales personnel with customer contacts regarding sales and outside service sales.
Conducts regular service department meetings and controls non-productive time, breaks, and lunches.
Communicates changes in service/warranty policies and procedures to ensure all employees have the appropriate information they need to successfully perform their roles and responsibilities.
Represents Bobcat at factory, industry and company events, including meetings and training
Performs all other duties as assigned by management in a professional and efficient manner

Perks:

401k with 6% matching
Annual profit sharing bonus
Annual HSA bonus
Industry leading insurance
PTO

Qualifications

High school diploma, GED or vocational training/certification
4 year college degree or equivalent experience in a service related field preferred
3-5 years’ experience in same or similar industry
Mechanical/technical aptitude, safe work habits, a good working knowledge of equipment operations and mechanical functions.
Strong diagnostic skills, works with minimal supervision, customer service oriented, a problem solver, reliable, ethical, able to adapt to the people and environment around them - customers, suppliers, co-workers and manufacturer's employees
Experience with hydraulic systems, electrical, electronics, pneumatics, diagnosing and calibration a plus
Must communicate professionally, respectfully and honestly at all times and communication is to be clear and language is to be profanity free while employee demeanor is to be calm and composed
Must be able to lift at least 50 lbs, stand, walk, use hands and fingers, handle, feel, reach with hands and arms, stoop, kneel, crouch or crawl, talk and hear
Regularly exposed to extreme weather elements, including wet and/or humid conditions, extreme cold and extreme heat, moving mechanical parts and equipment, and noise level in working environment can be moderate to high
Background check, pre-employment drug testing and clean driving record required

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Experience:

Service writing: 3 years (Required)
Auto or Heavy Equipment Service Management: 3 years (Preferred)

Work Location: In person

Vermeer Texas-Louisiana

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Heavy Equipment Service Manager