Job Overview
We are seeking a dynamic and customer-focused Service Advisor to join our automotive team! In this vital role, you will serve as the primary point of contact between customers and our service department, ensuring a seamless and positive experience for every vehicle owner. Your energetic approach and strong automotive knowledge will help drive customer satisfaction, promote additional services, and support the efficient operation of our service center. If you thrive in a fast-paced environment, enjoy engaging with people, and have a passion for automotive repair and maintenance, this is the perfect opportunity to accelerate your career!

Duties

Greet customers warmly and listen carefully to their vehicle concerns to accurately identify service needs
Explain repair options, estimated costs, and timelines clearly to customers, ensuring transparency and trust
Write detailed service orders and estimates using automotive diagnostics knowledge and auto estimating tools
Upsell additional services such as oil changes, tire service, brake repairs, alignments, suspension work, or transmission repairs based on customer needs
Coordinate with technicians to prioritize repairs and ensure timely completion of services
Handle cash transactions accurately and maintain proper documentation for all services performed
Follow up with customers post-service to ensure satisfaction and promote repeat business

Experience

Proven dealership experience or automotive service management background is highly preferred
Strong mechanical knowledge with hands-on mechanic experience or service technician background
Familiarity with automotive diagnostics tools and procedures for various systems including transmissions, air brakes, shocks & struts, and diesel engines
Experience in auto estimating, service writing, and automotive repair processes
Excellent customer service skills with the ability to communicate technical information clearly to clients
Knowledge of auto body repair procedures, tire service, alignment techniques, suspension work, oil changes, brake repair, and auto sales processes

Join us as a Service Advisor and become an integral part of a passionate team dedicated to delivering exceptional automotive care! Your expertise will help keep vehicles running smoothly while creating memorable experiences for our valued customers.

Pay: $40,000.00 - $50,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Village Motors Inc

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