BDC Manager – Lead From the Front

High-Volume Hyundai Dealership

We don't need another manager. We need a leader.

The Role

You'll own our BDC operation from the ground up. This means taking calls yourself, setting the standard, and building a team that crushes goals every single day. You'll lead a small, focused team of BDC reps in a fast-paced, high-volume environment where every call matters and every lead counts.

This isn't a desk job. You're on the phones, coaching in real-time, and working hand-in-hand with sales, service, and management to maximize every opportunity that comes through our doors.

What You'll Do

Lead by example – Take incoming calls and work leads alongside your team
Drive performance – Own BDC metrics: conversion rates, appointment sets, show rates, and contact attempts
Train and develop – Coach your reps daily to improve their phone skills, objection handling, and closing techniques
Collaborate across departments – Partner with sales and service to ensure seamless customer handoffs
Manage workflows – Optimize lead response times and follow-up processes in our CRM
Hold your team accountable – Set clear expectations and celebrate wins

What You Bring

Required:

2+ years of automotive BDC experience
Proven track record as a high performer
Strong phone skills and negotiation ability
CRM proficiency (Drive Centric experience is a major plus)
Ability to thrive in high-volume, fast-paced environments
Weekend availability

The Intangibles:

Leadership presence – your team follows because they respect you, not because they have to
Competitive drive – you hate losing more than you love winning
Accountability – you own results, good or bad
Energy – you bring it every day

What We Offer

Competitive compensation
Health, dental, and vision insurance after 30 days of employment
Employer paid life Insurance
Supplemental life, disability, cancer and accidental benefits
PTO, Paid Bereavement
401(k) retirement plan with employer match
Opportunity to build and lead a winning team
High-volume store with consistent traffic

Serious Candidates Only

If you're looking for a clock-in, clock-out management gig, this isn't it. If you're ready to lead a team, crush goals, and make an impact every single day – let's talk.

All candidates subject to background check, drug screening, and valid driver's license verification.

Equal Opportunity Employer

Werner Hyundai

Latest Jobs

BDC MANAGER