Dealership:

L0365 West Knoxville Chrysler Dodge Jeep Ram

What You'll Do

Sales Process Management
Ensure vehicles sales goals are attained by holding Managers and Sales Representatives accountable to Lithia sales process and customer experience.
Manage daily activity of Sales Managers using the daily work plan in LSMS to ensure sales volume and productivity goals are met.
Ensure Sales Managers are engaging directly with the customer. When there isn’t enough Sales Management coverage, GM engages directly with customer.
Staff Recruiting, Training and Development
Staff sales team by recruiting; interviewing and ensuring new hires successfully complete the orientation process.
Train Sales Managers to train sales staff daily using one-on-ones, meeting-in-a-box, role-play, storyboards, product demonstrations and product quizzes to ensure all are well versed in the sales process and manufacturer product knowledge.
Develop effective employees by communicating expected performance standards, monitoring performance, identifying development needs, coaching and mentoring.
Ensure cross-training of all applicable positions, specifically Sales Managers and Merchandising Managers.
Ensure sales meetings are held and cover key information.
Review and approve store performance reports, and determine needed action based on content found.
Customer Engagement
Ensure all customers greeted promptly in a professionally and friendly manner.
Address and resolve escalated customer concerns promptly and professionally.
Assist Sales Representatives with customers when needed in order to ensure sale of vehicle.
Administrative Responsibilities
Serve as liaison between the store and Lithia Home Office. Receive and communicate policy and procedure requirements/updates and hold staff accountable to them.
Prepare and communicate work schedules for all sales related staff.
Complete all month-end procedures accurately and on time.
Hold store meetings (prepare, present and attend)
Lead store meetings including, but not limited to, Sales Receivables, Save-a-Deal and Store Manager meetings.
Other administrative duties as required
Facilitate communication between Parts and Service Departments.
Ensure all Human Resource/Human Development issues are handled according to company policy
Track ad sourcing by communicating with customers to identify what brought them to the store.
Maintain relationship with manufacturer by meeting consistently with representative to discuss product offerings, manufacturer incentives and regional sales targets.
Maintain facility appearance and request needed repairs.

What You'll Bring

Strong attention to detail
Sense of urgency
Excellent communication
Typing – ability to type efficiently
Mathematics – using mathematics to solve problems
Basic computer skills
Acceptable driving record and a valid driver's license in your state of residence.

We offer best in class industry benefits:

Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

West Knoxville Chrysler Dodge Jeep Ram

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