Penske Automotive Group is looking for motivated individuals to join our Business Development Center as a working Bilingual Team Lead (ENG/SPA)and help deliver extraordinary customer experiences.

WHAT YOU WILL DO:

Support the BDC Manager with administrative responsibilities regarding daily operations, team productivity, and departmental performance when directed, while supporting the department by answering inbound calls, making outbound calls, and answering AI chats that result in Service department appointments.
Generate performance reports.
Assist the BDC Manager with BDC Representative requests for time off, schedule changes, or other requests as needed.
Assist and mentor BDC Representatives when needed.
Support the Service Management and Advisor teams when needed.
Maintain accurate customer records and activity within the reservation system.
Ensure compliance with company policies, manufacturer requirements, and operational standards.
Participate in ongoing training.
Other duties as assigned.

WHAT WE HAVE TO OFFER

Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
Proudly named to Glassdoor's Best Places to Work.
Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
Values-driven culture built on integrity, professionalism, excellence, and teamwork.

WHAT WE ARE LOOKING FOR

Proficiency in English and Spanish is required.
Experience working as a BDC Representative in the automotive field is preferred.
Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
Excellent communication, interpersonal, and organizational skills.
Strong work ethic with the ability to work in a fast-paced, results-driven environment.

APPLY WITH US!

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

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Bilingual BDC Team Lead