Service Advisor

Wild River Sport and Marine -dealer located in Trego, WI. Providing top-notch Sales, Parts department, and Service department. Join our growing team!

The Service Writer/Advisor is responsible for assisting customers in determining their vehicle needs and services requested; verifying warranty coverage; developing estimates; creating repair orders and maintaining excellent customer rapport.

Primary Duties and Responsibilities:

Greeting and assisting all customers that arrive at the Parts/Service counter.
Serving as a contact between service technicians and customers.
Developing service estimates/diagnostics for necessary work needed on customer’s vehicles.
Determine service needs by working directly with the customer.
Scheduling service appointments.
Assign repair orders to service techs.
Keep customer informed about their repair order, including whether additional repairs are needed and obtaining appropriate approval from customer prior to starting work.
Update any notes that are important to repair order for reference.
Accurately completing all customer repair orders.
When a repair order is completed, contact customer and close out repair order with customer.

Knowledge, Skill, and Ability Requirements:

Minimum of one year of service experience preferred.
Marine and powersport knowledge is preferred; however, training will be provided.
Excellent organization and follow up skills.
Excellent communication skills with both customers and service technicians
Excellent customer service skills.
Excellent computer skills.
Supervisory skills.
Ability to multitask
Have a positive, friendly and outgoing personality.
Must have a valid driver’s license

Benefits Offered:

Paid time off
Health insurance
Retirement Plan

Job Type: Full-time, year-round position.

Normal Schedule:

Tuesday-Friday 8:00-5:00
Saturday 8:00-12:00

Job Type: Full-time

Benefits:

Health insurance
Paid time off
Retirement plan

License/Certification:

Driver's License (Preferred)

Work Location: In person

Wild River Sport and Marine

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