Zotefoams plc is a world leader in cellular material technology, with facilities in Croydon, UK; Kentucky and Oklahoma, USA; Brzeg, Poland; and Jiangsu Province, China (T-FIT).

We produce lightweight foams for a wide range of markets including sports and leisure, aviation, automotive, and healthcare. Zotefoams also owns and licenses patented technology and supplies advanced insulation systems.

The Company is on a strong growth trajectory, with significant revenue and profitability increases in recent years and ambitious plans for the future.

About the Role:

We are seeking a proactive and detail-driven Customer Service and Sales Coordinator – T-FIT to support the continued growth of our high-performance insulation product range based in Walton, Kentucky.

T-FIT is an engineered foam insulation solution designed for cleanroom, pharmaceutical, and high-purity environments, forming a key part of Zotefoams’ innovative global portfolio.

This role is central to the customer journey, acting as the key point of contact for customers across North America. You will ensure orders are processed accurately, enquiries are handled efficiently, and delivery expectations are consistently met. Working closely with Sales, Operations, and Supply Chain teams, you will play a vital role in delivering an outstanding customer experience while supporting commercial growth.

Role Responsibilities:

Customer Service and Order Management

Act as the primary point of contact for customers across the T-FIT product range
Process sales orders accurately and efficiently
Manage enquiries relating to pricing, lead times, order status, and delivery schedules
Proactively communicate updates and resolve issues quickly
Escalate complex queries where required to ensure customer satisfaction

Sales Coordination

Provide day-to-day support to the T-FIT sales team
Prepare quotations, order confirmations, and supporting documentation
Maintain accurate customer, pricing, and order data within internal systems
Coordinate shipping and customer collection schedules

Internal Collaboration

Work closely with Operations, Planning, and Supply Chain teams to align demand with production capability
Support forecasting and demand planning through clear communication
Ensure internal teams remain aligned on priorities and commitments

Reporting & Continuous Improvement

Maintain accurate records and support reporting on order flow and service performance
Identify opportunities to improve processes and enhance customer satisfaction
Support continuous improvement initiatives across the customer journey

Team Contribution

Collaborate with the local team to achieve regional sales targets
Provide flexible support during peak business periods
Contribute to a positive, professional, and customer-focused environment

What you'll need:

Previous experience in customer service, sales support, sales administration, or order processing
Experience working in a fast-paced, customer-focused environment
Experience collaborating with cross-functional teams such as Sales, Operations, or Supply Chain
Experience using CRM or ERP systems is advantageous
Strong Microsoft Office skills, particularly Excel and Outlook
Excellent attention to detail with a high level of accuracy

What were looking for?

A driven and organised individual who thrives in a fast-moving environment
Strong communicator with a professional and confident manner
Customer-focused with a proactive, solutions-led mindset
Able to manage multiple priorities and meet deadlines
Resilient, adaptable, and calm under pressure
Team player with a positive attitude and strong work ethic
Motivated to make an impact and contribute to business success

Why Join Us?

At Zotefoams, we believe in fostering a supportive and innovative environment where everybody can thrive. By joining us, you will be part of a dynamic team that values collaboration, continuous improvement, and opportunities for professional growth and development.

Our Values

Courage - The courage to take bold action to ensure that we succeed in tackling our challenges and opportunities.

Impact – Dedicated to making a significant and positive impact in everything we do.

Respect - Cultivate a respectful and inclusive environment where everyone is valued and collaboration is encouraged.

Zotefoams is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Zotefoams

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