Description:
Drive Results. Lead a Winning Team. Make Your Mark. Kunes Auto Group is looking for a sharp, organized, and energetic BDC (Business Development Center) Manager to lead our 2 BDC reps in our Sterling Ford and Sterling CDJR dealerships.
You’ll manage inbound and outbound calls, internet leads, and equity mining efforts—all while creating a positive, productive, and professional work environment. This is a hands-on leadership role that directly impacts store performance and customer experience.
What You’ll Do:
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Lead and develop the BDC team—hiring, coaching, and motivating reps
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Handle all incoming sales and service calls (when applicable)
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Monitor call recordings and coach for quality and effectiveness
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Manage internet leads and dealership CRM manifest follow-up
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Make outbound prospecting and appointment reminder calls
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Oversee no-show follow-ups, CSI calls, and service drive opportunities
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Collaborate with Sales Managers and GMs on showroom traffic and strategy
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Review and approve bonus/commission numbers for reps
Requirements:
What You Bring:
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2+ years prior experience in BDC Management is required
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Strong communication, organization, and team leadership skills
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Proven ability to coach, motivate, and hold a team accountable
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Comfortable working with CRMs, lead management systems, and dealership tools
Perks & Benefits:
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Competitive pay with performance bonuses
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Full benefits package
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Growing company with internal promotion opportunities
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Work in a fast-paced, team-first dealership environment
Ready to lead a high-impact team and grow your automotive career? Apply now and let’s talk.
