Operations & Service Manager –Tire & Fleet Operations

Confidential • Full-time • Federal Way, Washington State, United States • $100k - $125k / year • 3m ago

South Sound, Washington State

$100,000 – $125,000 Base + Performance Bonus

Full-Time | DOT and Non-DOT operations

A well-established tire and automotive service organization is recruiting for an Operations & Service Manager to lead commercial fleet and tire operations in the South Puget Sound market. This leadership role oversees store operations, mobile service fleet management, technician supervision, DOT compliance, dispatch, and commercial sales growth.

The Operations, Fleet, & Service Manager is responsible for the daily management of a commercial tire store and mobile fleet service operation. This role supervises 8–10 commercial tire technicians, manages dispatch and scheduling, oversees 24/7 roadside service operations, and drives profitability, labor efficiency, and customer retention.

The Basics:

· Manage daily operations, tire, and fleet service

· Supervise, recruit, train, and retain 8–10 technicians

· Oversee dispatch, scheduling, and mobile service fleet utilization

· Ensure full DOT compliance and safety protocol enforcement

· Drive commercial growth in partnership with sales and operational leadership

· Manage P&L performance, budgeting, labor costs, and profitability targets

· Oversee 24/7 roadside assistance and on-call technician scheduling

· Maintain fleet vehicles including safety, maintenance, and readiness

· Build relationships with local businesses, unions, municipalities, and fleet accounts

· Ensure high customer service standards for all customers

Your Background:

· 5+ years of management experience in tire, fleet service, automotive repair, or mechanical operations

· Experience managing field technicians and shop teams in a commercial environment

· Strong understanding of DOT regulations and safety-sensitive operations

· Proven experience managing financial performance, KPIs, and budget accountability

· Experience with dispatch systems and fleet management

· Valid driver’s license required

The Fine Print:

· Ability to lift 40 lbs.

· Regular standing, walking, kneeling, crouching, and working outdoors

· Exposure to weather, moving mechanical parts, vibration, fumes, and elevated noise levels

· Successful completion of background check and pre-employment drug screening required

This position is classified as DOT safety-sensitive.

The Compensation:

· Competitive base salary: $100,000 – $125,000 (DOE)

· Performance-based bonus program

· Medical, Dental, and Vision insurance

· 401(k) with company match

· Company-paid Life and AD&D insurance

· Paid Time Off and holidays

· Paid training and industry certifications

· Career advancement opportunity within a growing commercial tire organization

All applications and inquiries will be handled with strict confidentiality.

Job Type: Full-time

Pay: $100,000.00 - $125,000.00 per year

Benefits:

401(k)
401(k) matching
AD&D insurance
Bereavement leave
Company truck
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Free parking
Fuel card
Health insurance
Life insurance
Paid jury duty
Paid sick time
Paid time off
Paid training
Parental leave
Prescription drug insurance
Referral program
Relocation assistance
Retirement plan
Safety equipment provided
Store discount
Tools provided
Uniform allowance
Vision insurance
Wellness program

People with a criminal record are encouraged to apply

Application Question(s):

Have you managed a 24/7 commercial service or fleet operation before?
Have you been responsible for P&L or budget accountability?
Have you worked in a DOT-regulated or safety-sensitive environment?
Are you comfortable overseeing on-call and roadside service teams?
How do you handle a senior technician who resists safety compliance or procedures?
If you stepped into this role tomorrow, what would you evaluate in your first 30 days?

Work Location: In person