Automotive Service Advisor/Shop Manager

L ZIMMERMAN ENTERPRISES LLC • Full-time • Waterloo, NY, US • $70k - $95k / year • 2m ago

Job Summary
We are seeking a dynamic and experienced Automotive Service Advisor/Shop Manager to lead our automotive service department with enthusiasm and expertise. In this role, you will serve as the vital link between customers and our skilled technicians, ensuring exceptional service experiences while managing daily shop operations. Your leadership will drive customer satisfaction, boost sales through effective upselling, and maintain high standards of automotive repair quality. This position offers an exciting opportunity for someone passionate about automotive technology and customer service to thrive in a fast-paced, rewarding environment.

Who We Are

L Zimmerman Enterprises LLC

We are a collision repair center with plenty of experience with insurance claims and all the intricate details of collision repair. We have estimators and body shop manager taking care of all that. We also do all the normal service and mechanical repairs including medium duty bus and diesel truck service/repair work. We are growing this portion of the company rapidly. And we need an individual to take this forward.

Responsibilities

Greet customers warmly, assess their vehicle needs, and provide accurate auto service estimates using automotive diagnostics and repair knowledge.
Manage the entire service process from initial inspection to final delivery, ensuring timely completion of repairs such as transmissions, brakes, oil changes, suspension, alignments, tire services, diesel engine repairs, shocks & struts, air brake systems, and auto body repairs.
Upsell additional services and maintenance packages by clearly explaining benefits to customers while maintaining transparency and trust.
Oversee daily shop operations including scheduling technicians, managing workflow, and ensuring adherence to safety standards.
Handle auto estimating and service writing efficiently to maximize revenue while providing excellent customer service.
Maintain accurate cash handling procedures and manage customer invoices with precision.
Lead a team of technicians by providing guidance on mechanical troubleshooting, automotive diagnostics, and repair procedures to ensure quality workmanship.
Foster a positive environment that promotes teamwork, continuous learning, and exceptional customer satisfaction.

Qualifications

Proven dealership experience or extensive auto service management background with a strong understanding of automotive repair processes.
Hands-on mechanic experience with expertise in automotive diagnostics, transmissions, brakes, oil changes, suspension systems, tire services, diesel engines, shocks & struts, air brake systems, and alignment procedures.
Demonstrated ability in upselling services and automobile sales to enhance shop profitability.
Strong knowledge of automotive service management software and auto estimating tools.
Excellent customer service skills with the ability to communicate technical information clearly and professionally.
Mechanical knowledge complemented by experience in service technician roles or similar positions within the automotive industry.
Ability to handle cash transactions accurately while maintaining high levels of integrity.
Leadership qualities with experience managing a team of technicians or service advisors preferred. Join us if you're passionate about delivering top-tier automotive care while leading a motivated team! This role is perfect for someone eager to grow their career in auto service management while making a positive impact on every customer’s experience.

Pay: $70,000.00 - $95,000.00 per year

Benefits: