SERVICE MANAGER — VICTORY CHEVROLET OF OTTAWA
Ottawa, Kansas | Victory Auto Plaza
This Is Not Your Average Opportunity.
We opened December 2025 — brand new, built right, and already building momentum. Now we need the right leader to take the service department to the next level.
Victory Chevrolet of Ottawa is part of Victory Automotive Group, a 10-store operation across the Greater Kansas City metro. Our Ottawa roots go back to 2018, and our sister store Victory CDJR of Ottawa has been running strong on the same campus since August 2024 — so the culture, the support, and the ownership are already proven.
We have the nicest store in the region. Now we need the right person to run it.
Our facility speaks for itself — 30,000 square feet, 12 service bays, 2 detail bays, all brand new equipment, and a fully air conditioned shop. We also have a strong technician recruiting program in place, so you can focus on leading and growing your team from day one.
Who We’re Looking For
This is not an entry-level role. This is not a stepping stone for an advisor or a tech who wants to try something new. This is a role for a proven, high-performing Service Manager with a track record that speaks for itself — someone who knows their numbers, leads from the front, and gets it done day in and day out.
If that’s you, keep reading.
Our Culture — What We Stand For
Victory is built on five core values — and we actually live them:
We prove it with action. In 2018, we converted one of our first dealership buildings into a food pantry and community center. Giving Hope KC has since served over 6,700 households and distributed nearly 200,000 lbs of food to families in need. That’s who we are. Learn more at givinghopekc.org.
What You’ll Do
- Own the service department — operations, performance, and people
- Lead and develop advisors, technicians, and support staff
- Drive profitability across labor, parts, and warranty
- Maximize technician productivity through smart scheduling and workflow
- Maintain GM/OEM compliance and dealership standards
- Recruit, train, coach, and hold your team accountable — every day
- Keep a safe, organized, and professional shop environment
What You Must Bring
- 5+ years managing a franchise automotive dealership service department — required
- Verifiable performance numbers: labor gross, CSI, hours per RO, ELR
- Experience in a high-volume, flat-rate environment
- Deep knowledge of OEM warranty and repair operations
- Strong leadership, communication, and conflict resolution skills
- Urgency, follow-through, and accountability that elevates everyone around you
- High character and professionalism — non-negotiable
- Dealertrack experience preferred; GM/ASE certifications a plus
Why Victory?
- Faith. Family. Work. — That’s our order of priorities, and we mean it.
- Culture — We don’t just talk about it. We live it every single day.
- Brand new, 30,000 sq ft state-of-the-art Chevrolet store — the nicest in the region
- Part of a proven 10-store group with deep Kansas City roots
- Strong base salary + aggressive performance bonus
- Health, dental, and vision insurance
- 401(k) with company match
- Ownership that invests in you, backs you up, and gives back to the community
How to Apply
Completely confidential. You interview directly with the Managing Partner
Email: Kallan LaForge — klaforge@victorykc.com
Call or Text: 785-317-1847
Victory Chevrolet of Ottawa is an equal opportunity employer.
Job Type: Full-time
Pay: $96,000.00 - $180,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Application Question(s):
- In a few sentences, tell me why you are qualified for this position?
- Based on what you know about Victory, how do you align with our core values?
- In your opinion what is the most challenging part about being a service manager?
- What does the Golden Rule mean to you?
Experience:
- Automotive Service Management : 2 years (Required)
- Automotive Dealership Service : 5 years (Required)
Location:
- Ottawa, KS 66067 (Preferred)
Ability to Relocate:
- Ottawa, KS 66067: Relocate with an employer provided relocation package (Required)
Work Location: In person
