Job Overview
We are seeking an energetic and experienced Service Manager/Director to lead our automotive service department with passion and precision. In this pivotal role, you will oversee daily operations, ensure exceptional customer service, and drive the growth of our service offerings. Your leadership will inspire a team of skilled technicians and service advisors to deliver top-tier automotive repairs and maintenance. This position offers an exciting opportunity to shape a dynamic service environment, promote operational excellence, and foster lasting customer relationships. If you thrive in a fast-paced setting and possess a deep knowledge of automotive repair, this is your chance to make a significant impact.
Responsibilities
- Lead and manage all aspects of the dealership’s service department, including scheduling, workflow, and quality control to maximize efficiency and customer satisfaction.
- Oversee the work of service technicians, ensuring repairs meet safety standards and manufacturer specifications.
- Develop and implement strategies for upselling additional services such as oil changes, tire services, alignments, transmissions, brake repairs, suspension work, diesel engine repairs, shocks & struts, air brake systems, auto body repairs, and other automotive diagnostics.
- Maintain high standards for customer service by addressing concerns promptly and ensuring a positive experience from vehicle drop-off to pick-up.
- Manage auto estimating and service writing processes accurately to ensure proper billing and profitability.
- Monitor inventory levels for parts and supplies needed for various automotive repairs while controlling costs through effective vendor relationships.
- Train and motivate staff to uphold dealership policies, safety procedures, and technical excellence.
- Handle cash transactions securely while maintaining detailed records of all financial activities related to the service department.
- Stay current with industry trends, new technologies, and manufacturer updates to continuously improve service offerings.
Experience
- Proven dealership experience with a strong background in auto service management or direct service technician roles.
- Extensive knowledge of automotive diagnostics across various systems including transmissions, brakes, suspensions, air brakes, alignments, oil changes, tire services, shocks & struts, diesel engines, and auto body repair.
- Hands-on mechanic experience is highly desirable to understand technical challenges faced by technicians.
- Demonstrated ability in upselling services while maintaining integrity and customer trust.
- Strong background in automotive repair procedures combined with excellent customer service skills.
- Experience with auto estimating software and effective service writing practices.
- Familiarity with cash handling procedures and inventory management within an automotive setting.
- Leadership skills that motivate teams to achieve operational goals while fostering a positive work environment. Join us if you are passionate about leading a high-performing automotive service team dedicated to excellence! We value energetic leaders who are transparent about their expertise in automotive repair processes—ready to elevate our dealership’s reputation through outstanding service delivery!
Pay: $100,000.00 - $200,000.00 per year
Benefits:
- Paid time off
- Professional development assistance
Work Location: In person
