Medford Chrysler Center is looking for a motivated & hard working individual to lead our service department. Current service managers experience a plus, but if you are a motivated Service Advisor or Technician who wants to take their career to the next level, we’d love to speak with you.
Responsibilities
- Forecasts goals and objectives for the department and strives to meet them.
- Maintains reporting systems required by general management and the factory.
- Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
- Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Accounts for all documents; ensures that none are missing and all are processed correctly.
- Monitors technicians' daily productivity reports and corresponding payroll records.
- Monitors and follows up on parts orders with the parts manager to ensure availability.
- Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Ensures that the work areas and customer waiting area are kept clean.
- Ensures the proper care, storage and inventory of special tools.
- Ensures that customers' service files are up-to-date and readily available for reference.
- Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
- Prepares pricing guides and maintenance menus for frequent labor operations.
- Handles customer complaints immediately and according to dealership's guidelines.
- Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
The right candidate will possess following:
- Positive Attitude
- Strong customer service & time management skills
- Automotive background
- Previous management experience
- Previous Autosoft experience a plus but not necessary
- Valid drivers license with driving record acceptable to our insurance carrier
- A desire to grow with our team
Compensation
- Pay will be based on experience/skill level
- Factory training to help advance your skills
- Vacation time earned monthly
- 401K
Job Type: Full-time
Pay: $40,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
Work Days:
- Monday to Friday
- Rotating weekends
Ability to Relocate:
- Medford, WI 54451: Relocate before starting work (Required)
Work Location: In person
