Automotive Mainline Service Advisor

Dewey Ford • Full-time • Ankeny, Iowa, United States • 3m ago

Dewey Ford , a large and reputable Ken Garff Automotive Dealership, is currently looking for a talented Automotive Mainline Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork.

Our culture and opportunities are unmatched, and we are looking for someone who wants to grow!

We have a friendly relationship building team who takes an unselfish approach to provide the best customer service. Dewey Ford is looking for someone who is motivated, patient, excited about a fast-paced environment, and someone who is focused on treating people RIGHT.

Check out a video from one of our service advisors here at Ken Garff: Meet Addie - Service Advisor at Audi Lehi

Why you’ll love working with us:

Competitive compensation package and 401k with company match
Wellness Time Off, plus holidays, plus a Personal Purpose Day
Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
Flex Spending, Health Savings Account , EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend
Year-end bonus program for ALL employees ( Garff Giveback )
Employee discounts on vehicle purchase, parts, service and more!

What you’ll do as a Service Advisor:

Greet all customers promptly and professionally
Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
Provide customers with updates, estimates, and inspection results in a timely manner
Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
Review all completed work and recommendations and collect payments from customer
Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
Provide excellent service and review the customer satisfaction survey to each customer

At first glance, there’s nothing remarkable at Ken Garff. Our uniforms aren’t flashy, and our buildings look a lot like the competition. You may not see it right at first, but if you listen you’ll hear. Because listening isn’t just something we do; it’s part of who we are. It’s how we show that what we absolutely value the most (far more than buildings, uniforms or cars) is our people. And we thrive on treating them right. We listen because we believe listening matters. We’re just different that way.

Will you join us as a new Service Advisor ? Will you throw your energy and focus behind what we’re doing? Will you live our values and do things differently than you’ve ever done them? Will you listen and build trust and foster relationships? This organization, that started as an idea by a man named Ken Garff way back in 1932, needs one thing to keep its vision intact and its purpose of reinventing an industry moving forward. It needs you.

We are an Equal Opportunity Employer

(( We Hear You ))