Service Manager
Job Description
Purpose of Position
The purpose of the Service Manager is to have available a responsible person who is able to manage the daily production activities, either in association with, or in the absence of, the business owner.
Qualifications
Service Manager must be able to clearly demonstrate their ability to set and reach performance goals. They must conduct every aspect of their job in an ethical manner. They must have the ability to sell recommended service; manage and motivate the company’s personnel; work well under pressure; and resolve customer as well as employee issues in a professional, expedient manner. In other words, “to lead by example”.
Service Manager must be able to work a minimum of 55 hours a week on a regular basis.
Service Manager must have the ability to manage and control the technical productivity, as well as be productive themselves.
Areas of Responsibility
Unless otherwise specified, the Service Manager is responsible for all the daily productivity in the business with the exceptions outlined by the owner. This responsibility includes, but is not limited to, a dedication to the company’s mission statement, to employee development, to company profitability and to 100% customer satisfaction. Also, responsible for following the company policies and procedures as outlined here, in the employee manual and in task-specific procedures.
Specific Duties
Daily
- Open shop and get business going in the morning. (Refer to Store Opening Tasks)
- Conduct daily production meeting
- Manage daily technical production, including producing own work.
- Order parts for specific repair orders by telephone, fax, email and Internet.
- Write up service jobs.
- Add part numbers and canned jobs into software database as needed.
- Write and sell service/repair to assist Service Advisors achieve monthly performance goals.
- Wrap up business and close shop at the end of the day. (Refer to Store Closing Tasks)
Weekly
- Clean and maintain front lobby.
- Clean and maintain parts room.
- Attend/Hold weekly Manager’s meeting.
Quarterly
- Review monthly expenditures and performance goals with management team.
Annually
- Take physical inventory of entire stock and purge unnecessary inventory.
- Assist owner in Performance Review.
Additional Assigned Duties when needed
- Bank deposits
- Computer maintenance and software updates
- Telephone systems programming
- Recycling shop waste materials
- Order parts for Inventory (if no other option)
- Customer pick-up or delivery (if no other option)
