Automotive Service Manager

Victory Toyota Charleston • Full-time • Charleston, West Virginia, United States • $100k - $150k / year • 1m ago

About Victory Toyota Charleston

Victory Toyota Charleston is a family-owned and operated dealership, part of Victory Automotive Group with over 50 locations nationwide since 1997. We are committed to delivering exceptional service to our customers while fostering a professional and supportive work environment for our employees. We strive to meet customer needs with a high standard of satisfaction and professionalism.

Job Details

Salary: 100,000 to 150,000 per year
Job Type: Full-Time
Location: Charleston, WV 25387

Position Summary

The Automotive Service Manager serves as the key liaison between customers and the service department. The role involves managing repair and maintenance services, ensuring clear communication with customers, and leading the service team to achieve high customer satisfaction and meet dealership sales goals.

Primary Responsibilities

Obtain customer approval before starting service and communicate estimated repair costs, timelines, and payment methods.
Sell only necessary service and maintenance in compliance with dealership policies.
Monitor repair status, update customers proactively, and secure authorization for any revised estimates.
Ensure quality control and road testing are completed on all repairs before delivery.
Stay informed on vehicle operation, warranties, recalls, Technical Service Bulletins, and relevant regulations.
Recruit, hire, evaluate, schedule, and manage service department staff.
Maintain and exceed service level targets and comply with all documentation and safety policies.
Participate in staff meetings, training, and ongoing education.
Perform additional duties as assigned to support dealership operations.

Equal Opportunity Commitment

Victory Toyota Charleston is an Equal Opportunity Employer. We hire qualified candidates regardless of race, religion, gender, sexual orientation, age, disability, or veteran status. We maintain a drug-free and smoke-free workplace.

Job Requirements:

Qualifications

High school diploma or GED required.
Post-secondary automotive training or equivalent work experience preferred.
Valid, unrestricted driver's license with a clean driving record.
Professional, dependable, and customer service oriented.
Basic computer and internet skills.
Excellent communication skills and professional appearance.
Ability to read and comprehend instructions effectively.
Physical ability to bend, kneel, squat, stand, and lift heavy objects as needed.

WHAT WE OFFER:

Tremendous product & inventory
Ongoing company-wide training
Strong company reputation
Growth opportunities
Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

Updated on: 2026-03-28T04:45:12-07:00