Automotive Service Manager

Jaffarian Automotive Group • Full-time • Haverhill, Massachusetts, United States • $150k - $200k / year • 2w ago

Jaffarian Volvo Toyota is seeking an experienced Automotive Service Manager to lead our luxury/highline service department in Haverhill, MA. We are not looking for someone to “run a desk.” We are looking for a hands-on leader who can build, coach, and optimize a high-performing service department. This is a unique opportunity to join the oldest Volvo dealership in New England, representing a legacy brand with a strong commitment to customer experience, operational excellence, and long-term customer relationships. If you are passionate about developing people, driving performance, and delivering exceptional customer satisfaction that keeps customers coming back for generations, this is the role for you.

Responsibilities

Oversee all service department operations to ensure efficient workflow and customer satisfaction
Manage and mentor service advisors, technicians, and support staff
Maintain and improve service processes to increase productivity and profitability
Develop and maintain strong customer relationships to drive retention and repeat business
Ensure compliance with company policies, safety standards, and manufacturer guidelines
Collaborate with parts and sales departments to optimize overall dealership performance
Prepare and manage service department budgets, forecasts, and reports

Requirements

Proven experience as an Automotive Service Manager or similar leadership role in a dealership environment
Strong leadership skills with a track record of developing high-performing teams
Deep understanding of automotive repair, diagnostics, and service operations
Excellent communication and customer service skills, especially in highline environments
Ability to manage multiple priorities in a fast-paced, performance-driven setting
Experience with dealership management systems (DMS) such as Reynolds & Reynolds and Xtime preferred
Valid driver’s license and ability to meet company driving requirements

Benefits

Competitive salary range: $150,000–$200,000 per year, paid weekly
Health, dental, and vision insurance plans
Paid time off and holidays
401(k) retirement savings plan with company match
Opportunities for career growth and professional development
Employee discounts on vehicle purchases and services
Fully air-conditioned shop
State-of-the-art facility
On-site air-conditioned body shop

About the Company

Jaffarian Automotive is a 4th-generation, family-owned dealership group and one of the most established automotive organizations in New England. We are customer-first, focused on modern, no-pressure service and sales experiences. We invest in technology, training, and people who take pride in delivering a smooth, professional experience for every customer. Our Service Department plays a critical role in keeping customers safe, informed, and loyal for generations. We are building a modern fixed operations environment where great people can thrive, grow, and lead.