Automotive Service Representative / Estimator Trainee at Collision Repair Shop

Acme Body Shop • Full-time • South Portland, ME, US • $20 - $29 / hour • 1m ago

This is a great opportunity for someone with a passion for automotive service and a strong commitment to customer satisfaction. No estimate writing experience necessary, however it is certainly a plus. Experienced estimators may also apply. Pay will be determined by the level of experience. This is the opportunity to handle automotive customer service functions and learn the estimating and parts ordering process. The day is dynamic as there are interactions with customers and working through the ins and outs of the collision repair process and also various mechanical services and Maine State inspections. Tasks will vary throughout the day, both standing and sitting and computer and manual paperwork. Motivated and confident extroverts will thrive in this job. Professional conversations are had throughout the day, from customers to insurance companies to vendors, both in person and by telephone and email. A repair process is a journey, and in this role you will interact with the customers heavily at the beginning, intermittently during the repair, and then at the end when the customer vehicle looks like new again.

Acme Body Shop is a solid South Portland business celebrating its 72nd anniversary this year. We are family owned and operated, with current ownership of 37 years, and have an excellent reputation. Our operations are tightly run and there is an efficient workflow both in the office and on the shop floor. We are looking for an applicant who would thrive in this environment, is a quick learner, works well with others, is ready for the challenge and is comfortable multi-tasking. Confidenceis key.

Besides the personal interactions noted above, responsibilities include: inputting customer information to start estimates, setting up customer repair folders, assist customers in scheduling repairs, coordinating rentals, and importing insurance estimates. You will be fully trained in these areas. The expectation is that you will be interested in learning the entire administrative side to the collision repair process. You will also follow up with customers to ensure their satisfaction with our services. You may have to field customer concerns or complaints, and that should be done in a professional manner. The Shop Manager, however, manages those types of issues.

Skills:
- Strong customer service skills with the ability to effectively communicate and build rapport with customers
- Knowledge of vehicles helpful but not required
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Excellent problem-solving skills to address customer inquiries or complaints
- Proficient computer skills to navigate software and input information accurately
- Strong organizational skills to manage customer records and follow-up activities

-Valid driver's license

Come work with our experienced and friendly staff. You will not be a number with us – but rather a part of the Acme family. Compensation conversations will follow and are based upon experience applicable to the job. Benefits are available, including health insurance, 401K, employee discounts, PTO, and an a la carte insurance selection where you choose supplemental benefits. This is a full-time position with opportunities for career growth within our organization.

Job Type: Full-time

Pay: $20.00 - $29.00 per hour

Benefits: