Service Manager

Kansasland Tire and Automotive Service Group • Full-time • Liberal, KS, US • $16 - $22 / hour • 2m ago

A Service Manager acts as the primary point of contact between customers and automotive technicians at a dealership, responsible for greeting customers, assessing their vehicle service needs, explaining necessary repairs, providing cost estimates, scheduling appointments, communicating with technicians, and ensuring customer satisfaction throughout the repair process; essentially serving as a liaison between the customer and the service department while also promoting additional services and maintaining a high level of customer service.

Key responsibilities of a service advisor include:

Customer interaction: Greeting customers, listening to their concerns about their vehicle, and gathering information about the issue.
Digital Vehicle inspection: Performing a basic visual inspection of the vehicle to identify potential problems.
Diagnosis and repair recommendations: Consulting with technicians to diagnose the problem, explaining the necessary repairs in clear terms to the customer, and providing cost estimates.
Repair order creation: Preparing detailed repair orders outlining the work needed, parts required, labor costs, and estimated completion time.
Scheduling appointments: Coordinating service appointments with customers based on their availability and the technician's schedule.
Communication with technicians: Relaying customer concerns and repair details to technicians, and updating customers on the progress of their vehicle repairs.
Upselling services: Identifying additional maintenance or repair needs and presenting them to the customer as potential service options.
Payment processing: Collecting payment for repairs and ensuring accurate billing.

Required skills for a service advisor:

Excellent communication skills: Clearly explaining technical information to customers in a understandable way
Customer service expertise: Building rapport with customers and resolving complaints effectively
Technical knowledge: Basic understanding of automotive systems and repair procedures
Salesmanship: Ability to present additional services and products to customers
Organizational skills: Managing multiple customer appointments and repair orders efficiently
Computer proficiency: Using VAST & DVI management systems to access vehicle history and create repair orders

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Tuition reimbursement

Work Location: In person

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