Job Summary
The Waschke Family has had the privilege of serving the Northland’s automotive needs for over 43 years.
We are driven to be the best, and employ associates who share the same drive. Our entire team is focused on our guest’s experience.
Waschke’s has grown, and now has two stores in Virginia, MN, representing General Motors and Chrysler, Dodge, Jeep and Ram franchises.
Whether you’re looking for a fresh start, a new career, or maximizing your expertise in the Automotive industry, the Waschke Family of Dealerships puts you in control of your future.
Currently, we are hiring a Service Advisor at both of our Virginia stores, Waschke Family Chrysler and Ken Waschke Auto Plaza in Virginia.
As a Service Advisor you are fostering relationships with customers. Combining your exceptional people skills with your ability to multi-task. You'll manage customer relationships and frequently serve as a liaison between technicians and customers.
Responsibilities and Duties
RESPONSIBILITIES, include but not limited to:
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations.
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Increase profitability by maximizing sales & execute retail promotions.
- Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
- Oversee and participate in quality control.
- Submitting warranty claims to manufacturer and third party warranty companies.
Qualifications and Skills
QUALIFICATIONS:
- Previous experience working as a Service Advisor/Writer (preferred not required)
- Previous experience working in a Dealership or vehicle repair shop (preferred not required)
- Previous experience submitting warranty claims (preferred not required)
- Must have exceptional verbal, written, and computer skills
- Must have a friendly up-beat attitude and be a team player
- Must have a professional attitude and appearance
- Must have a strong customer service mentality
- Must be punctual and reliable
- Must have a willingness to learn
- Must have a valid driver’s license with an acceptable driving record
Benefits
BENEFITS:
- 401(k)
- Health Insurance
- Life Insurance
- Paid Training
- Paid Time Off
- No Saturdays or Sundays
- Bonuses Available
- Discounts on service, parts and vehicles!'
- 'Additional Compensation:
- Commission
- BonusesBenefit Conditions:
- Waiting period may apply
Work Remotely
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- High stress tolerance -- thrives in a high-pressure environment
Job Type: Full-time
Pay: $35,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
Work Days:
Experience:
- Customer: 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
