Automotive BDC Manager

Value KIA • Full-time • Philadelphia, Pennsylvania, United States • $100k - $150k / year • 4m ago

Company Overview
Value Kia is a leading dealership in the tri-state area, renowned for providing exceptional new and used vehicles, service, and parts. For nearly 25 years, we have been dedicated to helping customers find the perfect vehicle and delivering outstanding customer service.

Job Summary
We are seeking a dynamic and motivated Automotive BDC (Business Development Center) Manager to lead our sales support team. In this energetic role, you will drive customer engagement through outbound and inbound communication, manage the sales pipeline, and ensure a seamless experience for our clients. Your leadership will be vital in maximizing dealership sales opportunities while fostering a high-performance environment.

Duties

Oversee and motivate the BDC to generate high-quality leads through outbound calls, emails, and digital outreach
Develop and implement strategies to increase customer engagement via phone etiquette, multilingual communication, and personalized follow-ups
Manage the sales pipeline effectively using CRM software to track prospects, appointments, and follow-ups
Coordinate with sales staff to support high-end sales initiatives and upselling opportunities
Conduct regular training sessions on negotiation skills, inventory management, and retail math to enhance team performance
Monitor dealership inventory levels and assist with inventory control to optimize sales opportunities
Maintain excellent customer service standards by ensuring timely responses and professional communication

Requirements

Proven experience in automotive sales or dealership environment with a focus on B2B or retail sales
Strong organizational skills with the ability to manage multiple tasks efficiently
Excellent communication skills, including public speaking and phone etiquette
Proficiency with CRM software and familiarity with inventory management systems
Demonstrated success in outbound sales, cold calling, and lead nurturing strategies
Ability to negotiate effectively and upsell products or services confidently
Multilingual abilities are a plus to serve diverse customer bases
Knowledge of automotive industry practices such as deal structuring, inventory control, and retail math
Experience in sales management or team leadership is highly desirable

Join us as an Automotive BDC Manager and become a vital part of our vibrant team dedicated to delivering exceptional automotive experiences!

Pay: $100,000.00 - $150,000.00 per year

Benefits: