L0309 Toyota of Downtown LA
If you’re ready to take your career to the next level as a leader in BDC Management and would like to join us on the fast track to success and development, apply today!
Responsibilities:
- Lead customer relations process management by observing, installing, and training approved CR processes.
- Develop accountable, continuous improvement plans by observations and conducting meetings with the General Manager.
- Gather accurate customer information to create a database for continual follow-up and retention.
- Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
- Utilize computer & phone skills to increase appointments, sales, customer retention and set appointments with call-ins, referrals and leads.
Qualifications:
- Previous customer service management experience.
- Must be Bilingual and Fluent in Spanish
- Ability to present information in a clear and professional manner.
- Ability to teach others how and why to perform their job.
- Basic computer skills.
We offer best in class industry benefits:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
The Salary Wage Range for this position is $70,304.00 to $140,000.00.
Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. This position is also eligible for a variety of benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).
