Responsibilities
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Assist customers in servicing, repairing and explaining each service needed
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Understand customer; match requirements and concerns to various service options
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Explain service being performed and keep customer informed and updated throughout the service of their vehicle
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Stay up to date on new products, features, accessories and attending product training as required
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Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
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Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
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Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business
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Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Qualifications
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A minimum of 3 years of experience as a service manager
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Strong focus on providing excellent customer service
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High school diploma or higher education
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Clean driving record & valid driver's license
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Driven personality, eager to improve and able to work within and support internal teams
About Us: Customers have trusted Sternberg Automotive Group for over 60 years! We are a humble, family-owned dealership with locations across Southern Indiana and in Louisville, Kentucky. Our group provides services for just about every facet of the transportation industry - Cars, Trucks, Leasing, Rental Parts, Vehicle Repair, Equipment, Collision Repair - you name it, we have it! Our enthusiasm and excitement for automobiles as well as delivering exceptional customer service has made us a go-to regional automotive destination. The Sternberg Automotive group demonstrates the same local, family business atmosphere at all our dealerships since all are still run by the Sternberg Family!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
