Automotive Service Manager

Genesis Cadillac • Full-time • Saint Clair Shores, Michigan, United States • $62.95k - $98.20k / year • 2w ago

Genesis Cadillac | Genesis Automotive Group
St. Clair Shores, MI
Monday–Friday | 7:30 AM – 6:00 PM

Automotive Service Leadership Opportunity

Genesis Cadillac, an award-winning Genesis Automotive Group dealership, is seeking a proven Automotive Service Manager to lead and grow our service department in St. Clair Shores, Michigan.

This role is ideal for an experienced Service Manager or Assistant Service Manager ready to step into a stable, high-performing dealership with a leadership team that values process, people, and performance.

Why Choose Genesis Cadillac

Benefits Begin Day One of Employment
Established, Award-Winning Dealership
Strong Customer Pay & Warranty Mix
Professional, Process-Driven Environment
Supportive Dealer Group with Long-Term Stability
Authority to Lead, Coach, and Improve Operations
NO WEEKENDS

Automotive Service Manager – Key Responsibilities

Full operational responsibility for the automotive service department
Lead, mentor, and hold accountable service advisors, technicians, and support staff
Drive CSI, ELR, hours per RO, and gross profit
Implement and maintain effective service processes
Oversee dispatch, scheduling, and shop productivity
Manage customer concerns and escalations professionally
Ensure compliance with OEM (Cadillac/GM) standards
Analyze performance reports and take corrective action
Partner with Parts and Sales leadership to maximize efficiency

Ideal Automotive Service Manager Profile

3+ years as an Automotive Service Manager or Assistant Service Manager
Proven success improving customer satisfaction and service profitability
Strong leadership presence with a hands-on management style
Solid understanding of dealership KPIs and service metrics
Experience with luxury brands or GM/Cadillac preferred
Ability to build and retain high-performing service teams
Excellent communication, organization, and problem-solving skills

Compensation & Benefits

Competitive Salary + Performance-Based Bonus Plan
Medical, Dental, Vision – Effective Day One
Paid Time Off & Paid Holidays
401(k) with Company Match of 5%
Life & Disability Insurance
Employee Discounts on Vehicles, Parts, and Service

About Genesis Cadillac

Genesis Cadillac is recognized for outstanding customer service, strong leadership, and employee retention. We provide our managers with the tools, authority, and support needed to succeed—without sacrificing work-life balance.

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Job Type: Full-time

Benefits: